web site disappears !

[rousseljustine]

web site disappears !

Hi all !

I have always a problem with my website. A blank page appears on the entire surface of my site. I tried uninstalling the plugins one by one, but no reaction. I tried to change the theme and I didn't have the blank page anymore. I am up to date on the laytheme, wordpress etc versions

www.justineroussel.com

thanks !

[omoore]

On which Php version are you running? If you just recently updated WP, laytheme etc. an older php can cause problems. I lately experienced the same issue.

[Richard]

Dear @rousseljustine

Some first steps of debugging if you will:

• Wordpress, Lay Theme & Laytheme's Addons are all up to date?
• Any Custom CSS or JS that may interfere is temporarily removed.
• Any third-party plugins de-activated to see if this resolves the issue.
• License key not activated - (in website blank situations or button not available)

Additionally the Troubleshooting page if you could have a look:
https://laytheme.com/troubleshooting.html#nothing-shows-up

Best wishes
Richard

[rousseljustine]

Hi all !

When I change the theme, it works. I tried to transfer the laytheme theme again, but it doesn't change anything

I contacted OVH and here is his response:
Indeed, because of the faulty source code, the server is no longer able to interpret it to display your site.

This may be due to a recent update to your site, or to the configuration of your hosting (version of PHP, runtime environment).

[Richard]

Dear @rousseljustine

Are you able to update your Website's php within your web-host services?
As a next step forwards :)

Best
Richard