Stability of the Theme

[weodeo]

Hey friends,
we've designed a website for a customer with the lay theme. Because of the issue with the firefox and opera browser, that the site wasn't available and it took a few days to fix it, the customer ist kind of angry and wants to know, if this was a single case or if it happens more often. Can anyone give me feedback on that? I need something to argument. I like the lay theme and love to work with it, but is it risky to work with it for paid customers?

Thanks and best wishes,
Dennis

[Richard]

Dear Dennis @weodeo

Very important question, so its just as important i forward this to the top,
Will have an answer for you as soon as possible.

Thank you for your patience and im sorry that it caused issue with you and your clients relationship.
If you have any further questions please let me know.

Sincerely
Richard

[arminunruh]

@weodeo said in Stability of the Theme:

we've designed a website for a customer with the lay theme. Because of the issue with the firefox and opera browser, that the site wasn't available and it took a few days to fix it, the customer ist kind of angry and wants to know, if this was a single case or if it happens more often. Can anyone give me feedback on that? I need something to argument. I like the lay theme and love to work with it, but is it risky to work with it for paid customers?

Hey,
I always try to make sure everything works before I release an update.
However, sometimes I overlook things and sometimes it takes some time to fix things.

Things not working to that extent just happened once prior when I released a major update and people didn't update their addons.

If you'd like to be on the super-safe side you can always create a backup before updating or just not update lay theme in case you don't need an update.
Oftentimes updates are just bugfixes or new features. However, your website might not need that new feature or does not have that bug. So you don't need to update.

So you could also just not update your theme if you're happy with how your theme and addons work.

But yeah this bug was kind of bad luck and it really took too long for me to fix it. Usually this doesn't happen.