Cant edit image captions on gridder

[hanna]

Hey there,
I sometimes cant edit the caption on images in projects. If i click on edit caption it looks like this:

What can I do? I did already try it with all plugins except laytheme ones deactivated.
Thanks for helping...
Hanna

[Richard]

Dear Hanna @hanna

I see you have de-activated all plugin's but just to be sure on our troubleshooting page we talk about Yoast & i see it there:

"Gridder does not show up?
Disable the Yoast SEO plugin and make sure you have updated your Carousel Plugin."

Also do any of the following steps apply to you or help?

• Did this happened just after new update?
• Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
• Any Custom CSS or JS that may interfere is temporarily removed.
• Any third-party plugins de-activated to see if this resolves the issue.
• If using a WordPress Cache plugin, disable it or clear your cache.
• License key not activated - (in website blank situations or button not available)
• If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.

Let me know how you go Hannah :)

best wishes and have a wonderful day
Richard

[hanna]

hi richard,

thank you for your message. I did go through all the described measure, but nothing seems to change the issue...
Any other idea i can try?

Thank you !
Hanna

http://michelwagenschuetz.fyi

[Richard]

Dear @hanna

Sorry to hear that none of it helped - if this is the case Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

talk soon & have a wonderful day :)
Richard

[arminunruh]

Hey Hanna, I fixed it.
It was a weird bug, there was a newline character in your website url, like a linebreak.