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  3. 500 Internal Error after hit the button "update"

500 Internal Error after hit the button "update"

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  • P Offline
    P Offline
    phillipkim
    wrote on Oct 19, 2020, 8:39 AM last edited by
    #1

    Hi.
    I recently update all of the plugin(laytheme, carousel) since that, after I make a change on the catalog and hit the button,' update', the 500 internal error page pops up. Also, on my web, I don't see all of the carousel(IMG slide). How I could solve this problem?

    web:
    p-kim.info

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    • R Offline
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      Richard
      Global Moderator
      wrote on Oct 20, 2020, 6:25 AM last edited by
      #2

      Dear @phillipkim

      Your website is viewing fine at the moment, was the issue solved or did you revert to a past version? :)

      Best wishes
      Richard

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        phillipkim
        wrote on Oct 23, 2020, 3:10 PM last edited by
        #3

        it can be seen fine now, but when I make a change and update the category page, it shows the 500 internal error page.

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        • R Offline
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          Richard
          Global Moderator
          wrote on Oct 29, 2020, 10:02 AM last edited by
          #4

          Dear @phillipkim

          Do you have any Custom CSS or Javascript that when temporarily removed solves the issue?

          Do you have any Third-party plugins that when deactivated resolves the issue,

          Additionally are Wordpress, Lay Theme and Lay Theme's Addons all up to date and in sync with each other?

          Also:
          https://laytheme.com/troubleshooting.html#nothing-shows-up

          Let me know and best wishes :)
          Richard

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          • J Offline
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            jsphbngrnd
            wrote on Feb 9, 2021, 7:41 PM last edited by
            #5

            @Richard-K hi, I'm having a similar issue on a clients website, all plugins + laytheme are up to date, and I've tried deactivating all plugins, without success.

            I'm going to try to take out all my custom css & js, but if that doesn't work do you have any other ideas?

            Thanks

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              Richard
              Global Moderator
              wrote on Feb 11, 2021, 8:15 AM last edited by
              #6

              Dear @jsphbngrnd

              If you could post a link to your website & will take a better look :)

              Sincerely
              Richard

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                jsphbngrnd
                wrote on Feb 22, 2021, 11:46 PM last edited by
                #7

                Sorry I hadn't seen your response @Richard-K !

                I worked something out, but had to start the page over again..!

                Here's a link : https://templemagazine.co/

                Thanks

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                I also code custom websites or custom Lay features.
                💿 Email me here: 💿
                info@laytheme.com

                Before you post:
                1. When using a WordPress Cache plugin, disable it or clear your cache.
                2. Update Lay Theme and all Lay Theme Addons
                3. Disable all Plugins
                4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                This often solves issues you might run into

                When you post:
                1. Post a link to where the problem is
                2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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