Carousel is not working at all

[Richard]

Dear @Tower92
Please make sure of the following:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

If using a WordPress Cache plugin, disable it or clear your cache.

License key not activated - (in website blank situations or button not available)

If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel.

Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.

If these do not help:

Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

Is likely a Bug & will try to get it sorted as soon as possible.

Apologies for any inconvenience this may have caused and thank you for using Lay Theme

Sincerely
Richard

[Richard]

Dear @Tower92

A new Carousel update is available ,ver. 1.8.2
Let me know if this has solved your problem?

Best wishes
Richard

[arminunruh]

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

[Bjarne]

Hi,

the addon doesn't work. All images on my website that were created with the addon are no longer displayed

I have an older Carousel version 1.2.3. When I try to update, I get the message that the plugin is up to date. But I would like to update to version 1.8.2.

Reinstalling the addon did not work. I also tried to re-upload the images wie carousel-addon. In the edit menu of Wordpress it shows me images, but not on the website itself.

Wordpress is also up to date.

The following message appears under update-menu.

... bject from empty value in /var/customers/webs/web512/wp-content/plugins/laytheme-carousel/plugin_update_check.php on line 232

I would be really grateful for help!

bjarne

[Richard]

Dear @Bjarne

Just to make sure first with the above steps ( sorry if repeating )

• Wordpress, Lay Theme & Laytheme's Addons are all up to date ? ( I know you are having trouble with this! )

• Any Custom CSS or JS that may interfere is temporarily removed.

• Any third-party plugins de-activated to see if this resolves the issue.

• If using a WordPress Cache plugin, disable it or clear your cache.

• License key not activated - (in website blank situations or button not available)

• If your WordPress Dashboard shows a warning "PHP Update required"

• please update your PHP version in your webhost control panel.

If these do not help @Bjarne
Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

Sincerely
Richard

[Bjarne]

@Richard
Hi Richard, thanks for your feedback. I have already checked all these points. I've send you an e-mail with my Wordpress-login.

[Richard]

Dear @Bjarne

Cool! thanks for the update & email will get back to you shortly :)

Best wishes
Richard

[Bjarne]

Hi Richard,

I don't know if you've already done something on my website. Anyway, to my suprise I was able to do an Carousel update 1.8.2. today :)
In any case, thank you very much if you have solved the problem! :)

Bjarne

[Richard]

Dear @Bjarne

Awesome! Glad you can continue with your project & have a wonderful day :)

Sincerely
Richard

[arminunruh]

Maybe there was an issue with the update service,
Someone else also told me they couldn't update for a few days