Installation Problem Error on Wordpress
-
Dear Laytheme Team
Somehow my whole Wordpress interface is errored after I've uploaded the lay theme Zip.
Both in the interface as well as on my website there are only these messages shown and I can't edit anything. (see picture attached)Happy about any help!
-
Dear Agnus
@Agnes3000
Sorry to hear this and for any inconvenience caused. Unfortunately it is very difficult isolate the problem from this screenshot.
Therefore could i ask that you make sure of the following please:
Could you please post a link to your website.
Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
Any custom CSS or JS that may interfere is temporarily removed.
Any third-party plugins are de-activated to see if this resolves the issue.
If using a WordPress Cache plugin, disable it or clear your cache.
License key not activated - (in website blank situations or button not available)
If your WordPress Dashboard shows a warning "PHP Update required” Please update your PHP version in your webhost control panel.
Additionally take a look at https://laytheme.com/troubleshooting.html for known problems.
Once again sorry that the fix is not more immediate. Talk soon Agnes & best wishes
Sincerely
Richard -
Dear Agnes
@Agnes3000
Wonderful thank you for the update, i will keep this in mind if others have similar issue in the future!
Best
Richard
Before you post:
- When using a WordPress Cache plugin, disable it or clear your cache.
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
- If the problem is difficult to explain, post screenshots / link to a video to explain it