Processing sketch stay hidden since update :(

[kanouu1]

Hello !
I had a Processing sketch running perfectly as a intro page on my website for 2 years. I made the last updates and it is not showing anymore.

The sketch is still here but stays hidden. If I use a "display : block !important" the sketch appears but do not hide anymore when I click to open 'another page' (which is not another page as Laytheme is a one page website).
This is an issue because it is destroying the whole design of the website.

Is there anything I can do?
Or another tip as using an embed code to use as intro?

Cheers,
Nina

[Richard]

Dear Nina

@kanouu1

Sorry to hear about the recent update causing issue. If a solution is needed immediately Lay Theme will be happy to provide an older version to use.

Please send your License key to:

lostfiles@laytheme.com

Referencing this thread and you will be provided a download link.

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A "Processing Sketch" ?

As to the specifics of what may be the issue, it's hard to say without further debugging.
If able, could you please see if any of the follow apply to you:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

If using a WordPress Cache plugin, disable it or clear your cache.

License key not activated - (in website blank situations or button not available)

If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.

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Talk soon Nina and best wishes 🌝

Sincerely

Richard