HTML5 Video MP4 won't load
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Hi,
I'm trying to add an HTML 5 video to my page, but when I click Set .Mp4 the MP4 file name doesn't attach after the * like it wasn't recognized.
The file is definitely an MP4 and small in size,
My WordPress and plugins are up to date.Would appreciate any help here.
Thank you
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Dear @BHD
Sorry that you are experiencing difficulty.
I know you have stated " My WordPress and plugins are up to date. "
To be sure before proceeding could you please make sure:
Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
Any custom CSS or JS that may interfere is temporarily removed.
Any third-party plugins are de-activated to see if this resolves the issue.
Talk soon & best wishes 🌝
Richard
Before you post:
- When using a WordPress Cache plugin, disable it or clear your cache.
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
- If the problem is difficult to explain, post screenshots / link to a video to explain it
Forgot your key, lost your files, need a previous Lay Theme or Addon version?
Go to www.laykeymanager.com