Customizer is not loading ...

[bp]

Hello there,
unfortunately the customizing in the theme backend does not work for us.
It doesn't load, so it doesn't show menu items.

best regards

Screenshot and console text attached.

underscore.min.js?ver=1.8.3:formatted:954 Uncaught SyntaxError: Invalid or unexpected token
    at new Function (<anonymous>)
    at Function.v.template (underscore.min.js?ver=1.8.3:formatted:954)
    at wp-util.min.js?ver=5.4.2:2
    at i.renderContent (load-scripts.php?c=1&load[chunk_0]=wp-hooks,heartbeat,customize-controls,customize-widgets,accordion,wp-sanitize,customize-nav-menus,mce-view,imgareaselect,image-e&load[chunk_1]=dit,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,customize-models,customize-views,updates,quicktags,jquery-ui-positi&load[chunk_2]=on,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=5.4.2:formatted:2229)
    at Object.<anonymous> (load-scripts.php?c=1&load[chunk_0]=wp-hooks,heartbeat,customize-controls,customize-widgets,accordion,wp-sanitize,customize-nav-menus,mce-view,imgareaselect,image-e&load[chunk_1]=dit,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,customize-models,customize-views,updates,quicktags,jquery-ui-positi&load[chunk_2]=on,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=5.4.2:formatted:2105)
    at i (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:formatted:1332)
    at Object.add [as done] (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:formatted:1347)
    at Function.<anonymous> (load-scripts.php?c=1&load[chunk_0]=wp-hooks,heartbeat,customize-controls,customize-widgets,accordion,wp-sanitize,customize-nav-menus,mce-view,imgareaselect,image-e&load[chunk_1]=dit,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,customize-models,customize-views,updates,quicktags,jquery-ui-positi&load[chunk_2]=on,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=5.4.2:formatted:2102)
    at i (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:formatted:1332)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:formatted:1386)

[Richard]

Dear @bp

Strange indeed

A first ask -

Is Lay Theme Up to date?
is Wordpress up to date?

Best
Rich

[bp]

yes, both are up to date ...

[bp]

can you help us?
maybe send us a new installation or something like that?
we need to work with the theme.

thnx

[kpyda]

Hi All,
I have similar situation after the last update. Customize is not loading.

All the best

[otto]

same here

[arminunruh]

hey please try this:
http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

[vernandel]

hey, its still not working after changing the language ...
any news here?
thank you
g

[Richard]

Dear @vernandel

*Please confirm the Following, the Customizer should be working:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?
 (version 4.1.8)

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue. (most likely)

If using a WordPress Cache plugin, disable it or clear your cache.

License key not activated - (in website blank situations or button not available)

If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

---

If necessary send me your login details via message on 'Chats' and i can take a closer look 🔍

Note: Please do not disclose any private info on the thread itself

---

Best

Richard

[ik]

Hi there, I'm facing the same problem. I have tried everything proposed above, language changed, everything updated, no plugins installed but from lay theme itself, custom key activated (again). Customizer still not loading/blank. Did you find another solution for this?
Thank you!

[Richard]

Dear @ik

Could you post a link to your website or any relevant screenshots may help 🌝

---

Best

Richard

[alessia]

Hello,

I am having troubles with the customizing, It doesn't load so it doesn't show menu items. Both Wordpress and Laytheme are up to date; WordPress Cache plugin and all the unused plugins are disabled; then I don’t have any warning "PHP Update required”. What can I do?

Screenshot attached.

Thanks 🙏🏻

[Richard]

Dear @alessia

Thank you for confirming the standard updates etc, if the following test does not work:

https://laytheme.com/troubleshooting.html#customizer-does-not-show-up

Then i would be happy to login and take a closer look 🔍
You could contact me via 'Chats' with details or if you feel more comfortable via the email: licensekeys@laytheme.com

( i see you have messaged me via chats already)

Note: please do not disclose any personal info on the thread itself 🌝

---

Best wishes

Richard

[gschill]

Hi there, I had this problem as well.
I found out, that in my case it was an issue with my safari browser. With firefox everything works fine. Maybe this helps somebody