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  3. Loading from instagram not working

Loading from instagram not working

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  • H Offline
    H Offline
    Hugo Le Corre
    wrote on last edited by
    #1

    Hello, my website is working fine except when I try to load it from an instagram page on mobile.

    Wordpress, Lay Theme & Laytheme's Addons are all up to date, PHP is also updated and I also cleared the cache. And I don't have CSS that could interfere. I don't know what to do.

    Thanks your for your response.

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    0
    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @Hugo-Le-Corre

      Sorry to hear you are having trouble ✨
      Could you post a link to your website or the feed where you are posting on Instagram?

      Thank you for making sure of updates and php etc šŸ‘


      Best
      Richard
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      • H Offline
        H Offline
        Hugo Le Corre
        wrote on last edited by
        #3

        Hello @Richard

        I resolved the loading issue by activating lazy loading but now, when I try to open the link from an instagram page on mobile, the scroll seems to be disabled. It only happens sometimes, when I try to load it multiple times.

        Here is my instagram page : https://www.instagram.com/hugolecorre
        You can find the website link in the bio.

        Thanks you for your time.

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by Richard
          #4

          Dear Hugo

          @Hugo-Le-Corre

          Thanks for the update, i have the instagram link here;

          https://l.instagram.com/?u=https%3A%2F%2Fhugolecorre.fr%2F&e=ATMiDur8fJsLsw6-KQfwQVeAhZ9gFcg3UrQ4TpsEa3AmjBYTY4_R351UCJNVvg0GBPSMTRr9wd2bZg3SdDeOQQ&s=1

          When loading on Mobile i am unable to recreate the Scroll bug, but like you say it only happens sometimes. Is this the only problem at the moment?

          I would forward to Armin for inspection but if we can't recreate the bug we sadly cannot analyse it šŸŒ


          Best
          Richard
          H 1 Reply Last reply
          0
          • RichardR Richard

            Dear Hugo

            @Hugo-Le-Corre

            Thanks for the update, i have the instagram link here;

            https://l.instagram.com/?u=https%3A%2F%2Fhugolecorre.fr%2F&e=ATMiDur8fJsLsw6-KQfwQVeAhZ9gFcg3UrQ4TpsEa3AmjBYTY4_R351UCJNVvg0GBPSMTRr9wd2bZg3SdDeOQQ&s=1

            When loading on Mobile i am unable to recreate the Scroll bug, but like you say it only happens sometimes. Is this the only problem at the moment?

            I would forward to Armin for inspection but if we can't recreate the bug we sadly cannot analyse it šŸŒ


            Best
            Richard
            H Offline
            H Offline
            Hugo Le Corre
            wrote on last edited by
            #5

            @Richard Yes, the bug happens randomly and only on mobile from the instagram application. When the scroll is freezing, you have to reload the page to make it work but it's not very convenient.
            Thanks you for your response, hope you can find a solution.

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            I also code custom websites or custom Lay features.
            šŸ’æ Email me here: šŸ’æ
            info@laytheme.com

            Before you post:
            1. When using a WordPress Cache plugin, disable it or clear your cache.
            2. Update Lay Theme and all Lay Theme Addons
            3. Disable all Plugins
            4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

            This often solves issues you might run into

            When you post:
            1. Post a link to where the problem is
            2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
            3. If the problem is difficult to explain, post screenshots / link to a video to explain it
            Online Users
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