Intro image doesn't work with website fowarding

[lauran]

Hi there,
I just enabled the intro image for my website.
I use two domains for this website but unfortunately only by one domain the intro image is shown.

Do you have any idea for solving this issue?

https://lauranenz.com/ - working
https://lauranenz.de/ - not working

Best,
Laura

[Richard]

Dear Laura

@lauran

Great Photography 🌻

I noticed that the .de website uses a cookie plugin. Does the .com? Does de-activating the cookie plugin as an initial test work?

(test in an incognito window afterwards 🌝)

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Best wishes

Richard

[lauran]

Oh thank you so much 😊

Thanks also for having a look on this issue.
Yes both, .de and .com have the cookie plugin.
I deactivated the cookie plugin for an incognito test, but the issue remains.

I just embedded the forwarding via an additional plugin, but the system itself is just one database, content etc. The name of the additional plugin is just "Multiple Domain". I wonder if there is maybe the origin of the problem.

[Richard]

Dear @lauran

Likely it's the plugin but as a test,

At the bottom of > Lay options > there is this "Disable Ajax"

Does this change any behaviour with the Intro?

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Best wishes

Richard

[lauran]

Dear @Richard

I have tested your idea, but unfortunately there is no change in behaviour.
There is only in intro additionally when I click on the logo to reload the page.

Do you maybe have another solution for a forwarding system, that works 100%?

[Richard]

Dear @lauran

Sorry for such delay, if you would like me to take a closer look you are welcome to send your login details to me via 'Chats' ⭐️

Note: please do not disclose any private info on the thread itself 🌝

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Best wishes

Richard

[Richard]

Dear @lauran

Thank you for the Login details.
No Intro image had been set in > Customize > Intro > for the https://lauranenz.de/ site. Now with it set, all seems to be working 🌝

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Best

Richard

[lauran]

Thank you so much, Richard. Helped a lot even tho it was just a little thing I missed. 🙏

[arminunruh]

you can also try to make the .com domain forward to the .de domain
so when you type in .com and hit enter, it will go to the .de website and in the url bar it will say .de