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  3. MP4 playback faulty on mobile / Lazyload bug?

MP4 playback faulty on mobile / Lazyload bug?

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  • RichardR Offline
    RichardR Offline
    Richard
    Global Moderator
    wrote on last edited by
    #3

    Dear Stefan

    @stefan_s

    Thank you for the updated Link, have forwarded to Armin as well ✅

    You can confirm this behaviour would occur in a Vanilla Lay Theme environment? - no Custom code/ third-party plugins causing this?

    I saw:

    "For testing we've deactivaved all WP Plugins. No Cache Plugins are installed. WP, Lay, and PHP are up to date."

    I will try to recreate the Bug on Lay Theme and get back to you 🌝


    Best
    Richard
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    • S Offline
      S Offline
      stefan_s
      wrote on last edited by
      #4

      Hey Richard, thanks for getting back to us.
      Yes, I can confirm that this behavoir is present with all plug ins deactived and no custom code or css was used.

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      • S Offline
        S Offline
        stefan_s
        wrote on last edited by
        #5

        dear @Richard we're you able to recreate this scenario?

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        • S Offline
          S Offline
          stefan_s
          wrote on last edited by stefan_s
          #6

          @Richard @Armin-Unruh @armin could you please get back to us about the issue. Having the mobile Version not working properly is highly unconvinient to us!

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          • RichardR Offline
            RichardR Offline
            Richard
            Global Moderator
            wrote on last edited by
            #7

            Dear Stefan

            @stefan_s

            Have sent you a message via 'Chats' ✨


            Best
            Richard
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            • RichardR Offline
              RichardR Offline
              Richard
              Global Moderator
              wrote on last edited by Richard
              #8

              Dear Stefan

              @stefan_s

              "@Richard @Armin-Unruh @armin could you please get back to us about the issue. Having the mobile Version not working properly is highly unconvinient to us!"

              I am sorry for delay, and the inconvenience caused.
              

Initially when i made the tests i could not recreate the Bug: https://stark.shakupa.com/

              Testing on two real mobiles in my hands ( iPhone and Android )
              the videos loaded within a decent timeframe and played.

              I tested on a ‘Real mobile’ app (iPhone 12,13 Safari & chrome).

              These were all playing in my tests:
              Screen Shot 2022-06-01 at 3.23.15 PM.png Screen Shot 2022-06-01 at 3.23.22 PM.png

              Now coming back, testing on Desktop devices using a small browser size simulating Mobile is where it loads the slowest for me.

              Could you please confirm that the behaviour occurs on real mobile devices if possible & then back to Desktop (mobile layout)?

              Q: Are you using a lot of y or x-parallax?
              Is there a page where you can test it easily without Parallax and see loading times?

              I know of handbrake, did you read the section in documentation:
              https://laytheme.com/documentation/speeding-up-your-website.html


              "While updating our website we encountered serious problems with html5 mp4's on most mobile browsers."

              Q: Did you at any prior time or version not experience these issues?

              If yes, I can provide a previous version of Lay Theme while the Bug is remedied:

              "Please send your website address, /wp-admin/ username and password and a link to this topic to licensekeys@laytheme.com"

              An update would offer the quickest solution.


              Talk soon 🌝
              Richard
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              • S Offline
                S Offline
                stefan_s
                wrote on last edited by
                #9

                Dear Richard,

                thanks for your thorough reply.

                The bahavior occurs on all mobiles (Android and iOS) we tested it on. And on Desktop in small window size or firefox inspector set to mobile view.

                Were you able to recreate the situation I screenshoted in the OP where all assests were being loaded upfront for mobile view irregardless scroll position?

                I know of handbrake, did you read the section in documentation:
                

                A: We have used Handbrake and tried with different optimzied settings. Also the flag that reduces CPU usage. As mentioned before video file sizes are quite small. We use separte video files for mobile.

                Q: Are you using a lot of y or x-parallax?
                

                A:There is a Y-paralax on a majority of assets throughout the page. I'll dublicate the page and see if mobile loading behavoir changes without it.

                Q: Did you at any prior time or version not experience these issues?
                

                A: At least to my knowledge this behavoir did not appear after our last content update (early 2021) but haven't really checked mobile version performance in between.

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                • arminunruhA Online
                  arminunruhA Online
                  arminunruh
                  Global Moderator
                  wrote on last edited by
                  #10

                  hey there

                  sorry this hasn't been resolved in such a long time.
                  working on it now.

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                  • arminunruhA Online
                    arminunruhA Online
                    arminunruh
                    Global Moderator
                    wrote on last edited by
                    #11

                    im going to try to fix this tomorrow

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                    • S Offline
                      S Offline
                      stefan_s
                      wrote on last edited by
                      #12

                      Dear Armin, thanks a lot!

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                      • arminunruhA Online
                        arminunruhA Online
                        arminunruh
                        Global Moderator
                        wrote on last edited by
                        #13

                        hey stefan i need a bit more time for this, im on it :O

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                        • arminunruhA Online
                          arminunruhA Online
                          arminunruh
                          Global Moderator
                          wrote on last edited by
                          #14

                          hey can u update lay theme now and see if it works?
                          i think it works now!

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                          I also code custom websites or custom Lay features.
                          💿 Email me here: 💿
                          info@laytheme.com

                          Before you post:
                          1. When using a WordPress Cache plugin, disable it or clear your cache.
                          2. Update Lay Theme and all Lay Theme Addons
                          3. Disable all Plugins
                          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                          This often solves issues you might run into

                          When you post:
                          1. Post a link to where the problem is
                          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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