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Front page empty

Scheduled Pinned Locked Moved General Discussion
safarichrome
39 Posts 14 Posters 9.5k Views
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  • AdeleA Offline
    AdeleA Offline
    Adele
    wrote on last edited by
    #28

    Hey Armin, I saw my collaborator contacted you via mail and now it's solved, so many thanks for your time!
    For the others to know, I couldn't set the frontpage settings right with that theme-switching-trick because the Customizer didn't work properly, due of a Wordpress bug. Problem was the two urls of the -> General -> Settings were not the same.

    I think there is help for this here too: https://wordpress.org/support/topic/non-existent-changeset-uuid/

    Cheers!

    1 Reply Last reply
    0
    • S Offline
      S Offline
      Sophie1000
      wrote on last edited by
      #29

      Hello @arminunruh
      I have the same problem than told previously in this topic.
      The fact is I've duplicated my previous frontpage to change the design.
      Now it is impossible to get the frontpage option in my Customize window and the website is empty as I deleted the previous frontpage.

      I saw that the solution could be to reinstall the theme, but I need to know if there is any risk to lose my pevious work (custom css / html / javascript and class associated to element in the grid, and the page etc...) ?

      Here is the website : http://www.borders.digital/
      And the page I want to set as the frontpage : http://www.borders.digital/digital-borders

      Thank you

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      0
      • arminunruhA Offline
        arminunruhA Offline
        arminunruh
        Global Moderator
        wrote on last edited by
        #30

        if you delete lay theme and reinstall it, all of the settings will remain, because they are saved in the database

        you can always do a backup using any backup plugin though

        I see http://www.borders.digital/ has this page set as the frontpage: http://www.borders.digital/digital-borders

        so it seems you've already managed to fix the issue

        1 Reply Last reply
        1
        • F Offline
          F Offline
          farmer
          wrote on last edited by
          #31

          Hi @arminunruh and @mariusjopen ,

          I really like Laytheme and also the amazing support and manual you are providing. I still have kind of the same problem here with the front page — www.giardino-futuro.de

          I have the feeling, that everything I changed in "customize" isn't shown on the website.

          – the frontpage I connected isn't visible and still white
          – the intro doesn't show up
          – the menu looks differently than styled in customize
          – the site title / logo isn't visible and also not connected
          – the favicon isn't visible
          – the arrows of the carousel addon and lightbox addon aren't visible

          And:
          – the desktop version has a white space on the left side
          – the mobile version has white space on the left and right side

          I tried a lot of stuff I read in the forum and troubleshooting (activated another theme, changed the front page, changed the language, changed the permalinks, changed the reading settings, disconnected the front page, etc.) but nothing helped yet — do you have any idea how to solve this?

          Thanks for your help!
          Best, Tina

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          0
          • RichardR Offline
            RichardR Offline
            Richard
            Global Moderator
            wrote on last edited by
            #32

            Dear Tina

            @farmer

            Have sent you a message via 'Chats' 🌝


            Best wishes
            Richard
            1 Reply Last reply
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            • RichardR Offline
              RichardR Offline
              Richard
              Global Moderator
              wrote on last edited by
              #33

              Dear Tina

              @farmer

              I believe I have solved the issue.


              A few things, please be careful with third-party plugins. Not all are tested and compatible with Lay Theme and may cause problems. The few you do have currently installed seem to be ok for now.

              The Website was not loading because i noticed that you were in 'draft' mode within your Customizer ( this is possibly a Strato Assistant function ). When changing the draft mode to publish mode in the top corner i was then able to implement the changes to the live website:
              Screen Shot 2021-05-20 at 3.00.59 PM.png

              When loading your website it comes up white, but if you scroll down it is all there. The Intro image that you are currently loading is "8000 x 4500" pixels wide. That is very heavy for an Intro image and its unlikely that a person will have an 8000 pixel wide screen. I would suggest reducing the jpeg dimensions without losing quality. 19MB is being loaded on top of all your website content:
              Screen Shot 2021-05-20 at 2.53.07 PM.png


              Hope this helps Tina, thank you for the Login details and best wishes with your Client, have a wonderful day! 🌝

              Sincerely
              Richard
              F 1 Reply Last reply
              0
              • RichardR Richard

                Dear Tina

                @farmer

                I believe I have solved the issue.


                A few things, please be careful with third-party plugins. Not all are tested and compatible with Lay Theme and may cause problems. The few you do have currently installed seem to be ok for now.

                The Website was not loading because i noticed that you were in 'draft' mode within your Customizer ( this is possibly a Strato Assistant function ). When changing the draft mode to publish mode in the top corner i was then able to implement the changes to the live website:
                Screen Shot 2021-05-20 at 3.00.59 PM.png

                When loading your website it comes up white, but if you scroll down it is all there. The Intro image that you are currently loading is "8000 x 4500" pixels wide. That is very heavy for an Intro image and its unlikely that a person will have an 8000 pixel wide screen. I would suggest reducing the jpeg dimensions without losing quality. 19MB is being loaded on top of all your website content:
                Screen Shot 2021-05-20 at 2.53.07 PM.png


                Hope this helps Tina, thank you for the Login details and best wishes with your Client, have a wonderful day! 🌝

                Sincerely
                Richard
                F Offline
                F Offline
                farmer
                wrote on last edited by
                #34

                @Richard thank you so much Richard!

                1 Reply Last reply
                1
                • L Offline
                  L Offline
                  Lilli
                  wrote on last edited by
                  #35

                  Hi @richard,
                  i have a similar problem as mentioned before.
                  My frontpage is empty, but when i click on the sitetitle logo, it appears. Desktop and mobile.
                  I tried to change the frontpage in the customizer to a different page and also to a different category, but nothing worked, its always empty.
                  The site is www.moments-space.com
                  Any idea how i could fix this?
                  Many thanks

                  1 Reply Last reply
                  0
                  • arminunruhA Offline
                    arminunruhA Offline
                    arminunruh
                    Global Moderator
                    wrote on last edited by
                    #36

                    for me something shows up on the frontpage

                    did u manage to fix it?
                    very nice website!

                    L 1 Reply Last reply
                    0
                    • arminunruhA arminunruh

                      for me something shows up on the frontpage

                      did u manage to fix it?
                      very nice website!

                      L Offline
                      L Offline
                      Lilli
                      wrote on last edited by
                      #37

                      Hey @arminunruh ,
                      yes i fixed it. I deactivated lay theme and after that it magically worked :)
                      Thanks for your reply and for lay theme. I love it.

                      1 Reply Last reply
                      1
                      • C Offline
                        C Offline
                        ChrisG
                        wrote on last edited by
                        #38

                        Hey @arminunruh
                        I have the same/similar problem: Intro and Frontpage both appear in the Customize section, but both are not working: Intro not at all; Front page only when I click on the Site Title.
                        What I tried so far:
                        – Theme and Plugins are on the latest version
                        – deactivated/deleted the plugins
                        – deleted custom code to see if something is causing an error
                        – Switched the Theme, but unfortunately didnt do the trick
                        What else can be the problem, can you help me please?

                        My site is: sondershop3000.ch (I disabled my main menu and placed a second menu (only a link) to work around the missing option of putting an under-construction-frontpage to the front)
                        Best, Chris

                        1 Reply Last reply
                        0
                        • arminunruhA Offline
                          arminunruhA Offline
                          arminunruh
                          Global Moderator
                          wrote on last edited by
                          #39

                          can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

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