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  3. Theme crashed - because of Polylang?

Theme crashed - because of Polylang?

Scheduled Pinned Locked Moved Installation Problems
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  • S Offline
    S Offline
    Sarah
    wrote on last edited by
    #2

    Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

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    • S Sarah

      Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

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      A Offline
      alasdair17
      wrote on last edited by
      #3

      @Sarah hey, if you provide a link it may help to take a closer look.

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      • S Sarah

        Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

        A Offline
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        alasdair17
        wrote on last edited by alasdair17
        #4

        @Sarah are you able to access the wp-admin page now?

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        • A alasdair17

          @Sarah are you able to access the wp-admin page now?

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          Sarah
          wrote on last edited by
          #5

          @alasdair17: Thank you for looking into this!

          The link is http://studioranokel.de

          And no, I still can't log in, at wp-admin it only tells me there has been a critical error.

          I got an email that provided a link for "recovery mode" though. It works and I deactivated all of the plugins (which didn't change anything, as the problem seems to be about the theme). Now I'm at loss what to do, as I don't know what the error detail actually means...

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          • S Sarah

            @alasdair17: Thank you for looking into this!

            The link is http://studioranokel.de

            And no, I still can't log in, at wp-admin it only tells me there has been a critical error.

            I got an email that provided a link for "recovery mode" though. It works and I deactivated all of the plugins (which didn't change anything, as the problem seems to be about the theme). Now I'm at loss what to do, as I don't know what the error detail actually means...

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            alasdair17
            wrote on last edited by
            #6

            @Sarah no problem! ahh, i think you'll need to speak to @arminunruh about this issue.

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            • A alasdair17

              @Sarah no problem! ahh, i think you'll need to speak to @arminunruh about this issue.

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              Sarah
              wrote on last edited by
              #7

              @alasdair17: Yeah... how do I do this, how can I reach him?![alt text](image url)

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              • S Sarah

                @alasdair17: Yeah... how do I do this, how can I reach him?![alt text](image url)

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                S Offline
                Sarah
                wrote on last edited by
                #8

                @alasdair17 @arminunruh

                Circling back to this, I don't want to be annoying, but seriously, how do I do this? My website is still down, and I can't find any other option for support than this forum? Is there any chance to get support somewhere else, or to contact someone directly about it?

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                • S Sarah

                  @alasdair17 @arminunruh

                  Circling back to this, I don't want to be annoying, but seriously, how do I do this? My website is still down, and I can't find any other option for support than this forum? Is there any chance to get support somewhere else, or to contact someone directly about it?

                  S Offline
                  S Offline
                  Sarah
                  wrote on last edited by
                  #9

                  @alasdair17 @arminunruh

                  Update: As I needed the website, I restored my latest backup with an old Lay theme version, so you can`t see the error in action anymore.

                  However, I really beg you to look into this - I really wish to be able to update to the new Lay version (especially since it finally seems to support Polylang content duplication?)!

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                  • S Sarah

                    @alasdair17 @arminunruh

                    Update: As I needed the website, I restored my latest backup with an old Lay theme version, so you can`t see the error in action anymore.

                    However, I really beg you to look into this - I really wish to be able to update to the new Lay version (especially since it finally seems to support Polylang content duplication?)!

                    A Offline
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                    alasdair17
                    wrote on last edited by alasdair17
                    #10

                    @Sarah hey, I saw on the laytheme instagram that Armin will be answering questions soon. I'm not too sure on how to fix your polylang issue, sorry!

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                    • S Sarah referenced this topic on
                    • A alasdair17

                      @Sarah hey, I saw on the laytheme instagram that Armin will be answering questions soon. I'm not too sure on how to fix your polylang issue, sorry!

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                      S Offline
                      Sarah
                      wrote on last edited by
                      #11

                      @alasdair17: Yeah, that's okay, you tried to help and I really appreciate it. Which instagram account can I check for info like this? It feels a bit like trying to reach into the void, if you don't know where to look and where to ask..

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                      • S Sarah

                        @alasdair17: Yeah, that's okay, you tried to help and I really appreciate it. Which instagram account can I check for info like this? It feels a bit like trying to reach into the void, if you don't know where to look and where to ask..

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                        alasdair17
                        wrote on last edited by
                        #12

                        @Sarah https://www.instagram.com/laytheme/ here you go :)

                        S 1 Reply Last reply
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                        • A alasdair17

                          @Sarah https://www.instagram.com/laytheme/ here you go :)

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                          Sarah
                          wrote on last edited by
                          #13

                          @alasdair17: Thanx! :-)

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                          • arminunruhA Offline
                            arminunruhA Offline
                            arminunruh
                            Global Moderator
                            wrote on last edited by
                            #14

                            hey there!

                            u need to use a different php version

                            you need at least php 7

                            you can set your php version in your webhost control panel

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                            • arminunruhA arminunruh

                              hey there!

                              u need to use a different php version

                              you need at least php 7

                              you can set your php version in your webhost control panel

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                              Sarah
                              wrote on last edited by
                              #15

                              @arminunruh: Ah! Thank you so much!

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                              • arminunruhA Offline
                                arminunruhA Offline
                                arminunruh
                                Global Moderator
                                wrote on last edited by
                                #16

                                sure, with the next update it'll be compatible with older versions of php

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