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  3. Theme crashed - because of Polylang?

Theme crashed - because of Polylang?

Scheduled Pinned Locked Moved Installation Problems
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  • S Sarah

    Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

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    alasdair17
    wrote on last edited by
    #3

    @Sarah hey, if you provide a link it may help to take a closer look.

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    • S Sarah

      Correction: The frontend is not just blank - the start page actually shows up (it's the 'category' page with a lot of thumbnails set as starting page) - but when you actually click on one of the thumbnails, all of the following project pages are just blank.

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      alasdair17
      wrote on last edited by alasdair17
      #4

      @Sarah are you able to access the wp-admin page now?

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      • A alasdair17

        @Sarah are you able to access the wp-admin page now?

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        Sarah
        wrote on last edited by
        #5

        @alasdair17: Thank you for looking into this!

        The link is http://studioranokel.de

        And no, I still can't log in, at wp-admin it only tells me there has been a critical error.

        I got an email that provided a link for "recovery mode" though. It works and I deactivated all of the plugins (which didn't change anything, as the problem seems to be about the theme). Now I'm at loss what to do, as I don't know what the error detail actually means...

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        • S Sarah

          @alasdair17: Thank you for looking into this!

          The link is http://studioranokel.de

          And no, I still can't log in, at wp-admin it only tells me there has been a critical error.

          I got an email that provided a link for "recovery mode" though. It works and I deactivated all of the plugins (which didn't change anything, as the problem seems to be about the theme). Now I'm at loss what to do, as I don't know what the error detail actually means...

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          alasdair17
          wrote on last edited by
          #6

          @Sarah no problem! ahh, i think you'll need to speak to @arminunruh about this issue.

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          • A alasdair17

            @Sarah no problem! ahh, i think you'll need to speak to @arminunruh about this issue.

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            Sarah
            wrote on last edited by
            #7

            @alasdair17: Yeah... how do I do this, how can I reach him?![alt text](image url)

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            • S Sarah

              @alasdair17: Yeah... how do I do this, how can I reach him?![alt text](image url)

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              Sarah
              wrote on last edited by
              #8

              @alasdair17 @arminunruh

              Circling back to this, I don't want to be annoying, but seriously, how do I do this? My website is still down, and I can't find any other option for support than this forum? Is there any chance to get support somewhere else, or to contact someone directly about it?

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              • S Sarah

                @alasdair17 @arminunruh

                Circling back to this, I don't want to be annoying, but seriously, how do I do this? My website is still down, and I can't find any other option for support than this forum? Is there any chance to get support somewhere else, or to contact someone directly about it?

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                Sarah
                wrote on last edited by
                #9

                @alasdair17 @arminunruh

                Update: As I needed the website, I restored my latest backup with an old Lay theme version, so you can`t see the error in action anymore.

                However, I really beg you to look into this - I really wish to be able to update to the new Lay version (especially since it finally seems to support Polylang content duplication?)!

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                • S Sarah

                  @alasdair17 @arminunruh

                  Update: As I needed the website, I restored my latest backup with an old Lay theme version, so you can`t see the error in action anymore.

                  However, I really beg you to look into this - I really wish to be able to update to the new Lay version (especially since it finally seems to support Polylang content duplication?)!

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                  alasdair17
                  wrote on last edited by alasdair17
                  #10

                  @Sarah hey, I saw on the laytheme instagram that Armin will be answering questions soon. I'm not too sure on how to fix your polylang issue, sorry!

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                  • S Sarah referenced this topic on
                  • A alasdair17

                    @Sarah hey, I saw on the laytheme instagram that Armin will be answering questions soon. I'm not too sure on how to fix your polylang issue, sorry!

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                    Sarah
                    wrote on last edited by
                    #11

                    @alasdair17: Yeah, that's okay, you tried to help and I really appreciate it. Which instagram account can I check for info like this? It feels a bit like trying to reach into the void, if you don't know where to look and where to ask..

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                    • S Sarah

                      @alasdair17: Yeah, that's okay, you tried to help and I really appreciate it. Which instagram account can I check for info like this? It feels a bit like trying to reach into the void, if you don't know where to look and where to ask..

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                      alasdair17
                      wrote on last edited by
                      #12

                      @Sarah https://www.instagram.com/laytheme/ here you go :)

                      S 1 Reply Last reply
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                      • A alasdair17

                        @Sarah https://www.instagram.com/laytheme/ here you go :)

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                        Sarah
                        wrote on last edited by
                        #13

                        @alasdair17: Thanx! :-)

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                        • arminunruhA Offline
                          arminunruhA Offline
                          arminunruh
                          Global Moderator
                          wrote on last edited by
                          #14

                          hey there!

                          u need to use a different php version

                          you need at least php 7

                          you can set your php version in your webhost control panel

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                          • arminunruhA arminunruh

                            hey there!

                            u need to use a different php version

                            you need at least php 7

                            you can set your php version in your webhost control panel

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                            Sarah
                            wrote on last edited by
                            #15

                            @arminunruh: Ah! Thank you so much!

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                            • arminunruhA Offline
                              arminunruhA Offline
                              arminunruh
                              Global Moderator
                              wrote on last edited by
                              #16

                              sure, with the next update it'll be compatible with older versions of php

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