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  3. website blank.

website blank.

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  • N Offline
    N Offline
    neirynckwout
    wrote on last edited by
    #1

    Hello, I'm having issues on a website for a client of mine: https://huisartsthomasvandamme.be/

    Homepage is blank after making some changes to it. All other new (test) pages or other updated pages also go blank.
    Everything is updated, including wordpress, laytheme, addons. I tried disabling css and all addons but that did not help. I also called my hosting provider and they confirmed the issue was not on their end.

    Since it's for a client who urgently needs to be able to communicate, it's urgent.
    Any idea?
    Thanks in advance!

    N 1 Reply Last reply
    0
    • N neirynckwout

      Hello, I'm having issues on a website for a client of mine: https://huisartsthomasvandamme.be/

      Homepage is blank after making some changes to it. All other new (test) pages or other updated pages also go blank.
      Everything is updated, including wordpress, laytheme, addons. I tried disabling css and all addons but that did not help. I also called my hosting provider and they confirmed the issue was not on their end.

      Since it's for a client who urgently needs to be able to communicate, it's urgent.
      Any idea?
      Thanks in advance!

      N Offline
      N Offline
      neirynckwout
      wrote on last edited by
      #2

      Small update: thanks to my hosting provider I was able to reinstall a backup from a few days ago, before I updated laytheme and wordpress. Now everything seems back to normal, yet this is only a temporary fix since updates will be needed in the future.
      Is my issue known / common? Can you tell me what to do when I will need to update in the future to prevent this issue from happening again?

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      • arminunruhA Offline
        arminunruhA Offline
        arminunruh
        Global Moderator
        wrote on last edited by
        #3

        sorry i was sick

        ok mmh

        can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

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        • L Offline
          L Offline
          leures
          wrote on last edited by leures
          #4

          hi @arminunruh, I'm having similar issues since update. The problem seems to be with backbone.radio.min.js.map.

          The website is hosted here. It keeps showing a blank homepage.

          Any idea? Thanks!

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          • M Offline
            M Offline
            miltosbottis
            wrote on last edited by
            #5

            Same here, all works on the dashboard but the website is all blank on desktop. Works fine on mobile.

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            • arminunruhA Offline
              arminunruhA Offline
              arminunruh
              Global Moderator
              wrote on last edited by
              #6

              hey there!

              u can try an older version of lay theme, u can get it on laykeymanager.com

              or send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com

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              I also code custom websites or custom Lay features.
              šŸ’æ Email me here: šŸ’æ
              info@laytheme.com

              Before you post:
              1. When using a WordPress Cache plugin, disable it or clear your cache.
              2. Update Lay Theme and all Lay Theme Addons
              3. Disable all Plugins
              4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

              This often solves issues you might run into

              When you post:
              1. Post a link to where the problem is
              2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
              3. If the problem is difficult to explain, post screenshots / link to a video to explain it
              Online Users
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              Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
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