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  3. Lay theme crashes when scrolling

Lay theme crashes when scrolling

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  • S Offline
    S Offline
    schlegel
    wrote on last edited by
    #1

    Lay theme crashes when scrolling on an iPhone 12 mini and iPhone 8 Plus (tested on multiple devices, Safari + Instagram browser).

    All content loads normally. As soon as you start scrolling it jerks, reloads and then gives up. Tested without custom CSS and plain text pages: No success.

    In the emulator on the Mac everything runs problem-free, the error only takes place on the devices.

    Link to website: https://lasseschlegel.de
    Does anyone have an idea what to do about this?

    S 1 Reply Last reply
    0
    • S schlegel

      Lay theme crashes when scrolling on an iPhone 12 mini and iPhone 8 Plus (tested on multiple devices, Safari + Instagram browser).

      All content loads normally. As soon as you start scrolling it jerks, reloads and then gives up. Tested without custom CSS and plain text pages: No success.

      In the emulator on the Mac everything runs problem-free, the error only takes place on the devices.

      Link to website: https://lasseschlegel.de
      Does anyone have an idea what to do about this?

      S Offline
      S Offline
      schlegel
      wrote on last edited by
      #2

      @schlegel Update: It doesn't work on iPhone 13 mini and Chrome for iOS either. I have no idea why or how to solve this..

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      • arminunruhA Offline
        arminunruhA Offline
        arminunruh
        Global Moderator
        wrote on last edited by
        #3

        can you disable all plugins except lay theme plugins and then try again?

        S 1 Reply Last reply
        0
        • arminunruhA arminunruh

          can you disable all plugins except lay theme plugins and then try again?

          S Offline
          S Offline
          schlegel
          wrote on last edited by
          #4

          @arminunruh unfortunately still does not work. should I send you a video of the error on instagram?

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          • arminunruhA Offline
            arminunruhA Offline
            arminunruh
            Global Moderator
            wrote on last edited by
            #5

            can u send your /wp-admin/ login to info@laytheme.com

            S 1 Reply Last reply
            0
            • arminunruhA arminunruh

              can u send your /wp-admin/ login to info@laytheme.com

              S Offline
              S Offline
              schlegel
              wrote on last edited by
              #6

              @arminunruh done! :-)

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              • arminunruhA Offline
                arminunruhA Offline
                arminunruh
                Global Moderator
                wrote on last edited by
                #7
                This post is deleted!
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                • arminunruhA Offline
                  arminunruhA Offline
                  arminunruh
                  Global Moderator
                  wrote on last edited by
                  #8
                  This post is deleted!
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                  • arminunruhA Offline
                    arminunruhA Offline
                    arminunruh
                    Global Moderator
                    wrote on last edited by arminunruh
                    #9

                    okay so im releasing a new update now.

                    the issue was safari couldn't handle that much html and js from all the overlays.

                    i now coded lay theme differently so only the overlays that can be viewed from the current page are loaded.

                    so for example instead of 20 overlays only one is loaded, and now it seems to work correctly

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                    • E Offline
                      E Offline
                      Eeva
                      wrote on last edited by Eeva
                      #10

                      Hi! @arminunruh : I have the same Problem with my page https://sirkkaammann.ch/
                      After scrolling half way through the site crashes and loads again. I use an I Phone mini 12 aswell, with Safari.
                      Thank you!

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                      • arminunruhA Offline
                        arminunruhA Offline
                        arminunruh
                        Global Moderator
                        wrote on last edited by
                        #11

                        nice website!
                        can you update to the latest lay theme version and latest carousel version please?
                        for me it works without crashing

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                        0
                        • arminunruhA Offline
                          arminunruhA Offline
                          arminunruh
                          Global Moderator
                          wrote on last edited by
                          #12

                          oh i see. when i scroll fast.
                          can you also go to lay options, disable "Activate on Scroll Element Transitions"
                          Screenshot 2024-12-09 at 17.29.02.png

                          does that help?

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                          • E Offline
                            E Offline
                            Eeva
                            wrote on last edited by
                            #13

                            Hi @arminunruh
                            Perfect, the suggestion to disable «Activate on Scroll Element Transitions» made a difference. Now it is working perfectly!
                            Thank you for you support. I appreciate it very much.
                            Liebe Grüsse Sirkka

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                            • arminunruhA Offline
                              arminunruhA Offline
                              arminunruh
                              Global Moderator
                              wrote on last edited by
                              #14

                              im glad that worked!

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                              I also code custom websites or custom Lay features.
                              💿 Email me here: 💿
                              info@laytheme.com

                              Before you post:
                              1. When using a WordPress Cache plugin, disable it or clear your cache.
                              2. Update Lay Theme and all Lay Theme Addons
                              3. Disable all Plugins
                              4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                              This often solves issues you might run into

                              When you post:
                              1. Post a link to where the problem is
                              2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                              3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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