Light box, full screen bug

[arminunruh]

yea i see!

so i can't reproduce this on safari on my lay theme installation

can you please make sure you did the steps on the right?

like:

1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins (except lightbox)
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. When using a WordPress Cache plugin, disable it or clear your cache.

[thorsten]

Hello Armin,
i 've got the same problem.
updated theme and addons, disabled all plugins except lightbox, turned off custom code, but lightbox freezes.
Sometimes it works, sometimes not.
https://thorstenklapsch.de
thanks, best regards and happy new year!

[arminunruh]

thanks thorsten

which browser and browser version do you use?

[thorsten]

@arminunruh Safari Version 17.1.2

[thorsten]

@arminunruh updated to safari version 17.2.1 but same problem

[arminunruh]

can you update lay theme and lightbox now and try again? does it work now?

[thorsten]

@arminunruh updated theme and lightbox. unfortunately the problem still exists.

[thorsten]

@arminunruh Can you reproduce the error?
For example, when I click on the first image and want to run the lightbox, the first image freezes and the lightbox runs behind it.

[arminunruh]

oh yea now i see it too on your website!
mmh interesting it only happens on your site, not mine

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

[thorsten]

After fixing the problem last time, it now appears again after updating lay theme and lightbox.
https://thorstenklapsch.de

[thorsten]

not on every side but here: https://thorstenklapsch.de/klima-alpen/
clicking on the first picture...

[arminunruh]

which browser?

it works correctly for me for both chrome and safari

[thorsten]

@arminunruh Safari 17.3

[thorsten]

@arminunruh Click back and forth on the page. And then on the first picture of each story. You will then see that the first picture in the lightbox freezes.

[thorsten]

@arminunruh sorry, but it does not work with the safari browser. can i send you a screen video?

[arminunruh]

yes of course! use wetransfer or dropbox and post a link here or send it to info@laytheme.com

[thorsten]

@arminunruh I've send you a video via wetransfer to info@laytheme.com

[arminunruh]

thanks im downloading it now

[arminunruh]

so i just saw i had a newer version of the lightbox in queue but it wasnt released yet.
can you update to 1.6.7 now?
also, make sure u did this:

When using a WordPress Cache plugin, disable it or clear your cache.

and then if you can send your wp-admin login again, that'd be great
sorry that this is still an issue!

going to look into this further now

[thorsten]

@arminunruh updated laytheme and lightbox, but didn't help