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  3. Light box, full screen bug

Light box, full screen bug

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  • A arminunruh
    Jan 3, 2024, 7:36 AM

    thanks thorsten

    which browser and browser version do you use?

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    thorsten
    wrote on Jan 3, 2024, 12:55 PM last edited by
    #5

    @arminunruh Safari Version 17.1.2

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    • A arminunruh
      Jan 3, 2024, 7:36 AM

      thanks thorsten

      which browser and browser version do you use?

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      thorsten
      wrote on Jan 3, 2024, 1:08 PM last edited by
      #6

      @arminunruh updated to safari version 17.2.1 but same problem

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        arminunruh
        Global Moderator
        wrote on Jan 3, 2024, 2:41 PM last edited by
        #7

        can you update lay theme and lightbox now and try again? does it work now?

        T 2 Replies Last reply Jan 3, 2024, 3:11 PM
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        • A arminunruh
          Jan 3, 2024, 2:41 PM

          can you update lay theme and lightbox now and try again? does it work now?

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          thorsten
          wrote on Jan 3, 2024, 3:11 PM last edited by
          #8

          @arminunruh updated theme and lightbox. unfortunately the problem still exists.

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          • A arminunruh
            Jan 3, 2024, 2:41 PM

            can you update lay theme and lightbox now and try again? does it work now?

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            thorsten
            wrote on Jan 3, 2024, 3:43 PM last edited by
            #9

            @arminunruh Can you reproduce the error?
            For example, when I click on the first image and want to run the lightbox, the first image freezes and the lightbox runs behind it.

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              arminunruh
              Global Moderator
              wrote on Jan 4, 2024, 6:56 AM last edited by
              #10

              oh yea now i see it too on your website!
              mmh interesting it only happens on your site, not mine

              can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

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                thorsten
                wrote on Jan 23, 2024, 5:20 PM last edited by
                #11

                After fixing the problem last time, it now appears again after updating lay theme and lightbox.
                https://thorstenklapsch.de

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                  thorsten
                  wrote on Jan 23, 2024, 5:29 PM last edited by
                  #12

                  not on every side but here: https://thorstenklapsch.de/klima-alpen/
                  clicking on the first picture...

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                    arminunruh
                    Global Moderator
                    wrote on Jan 25, 2024, 7:06 PM last edited by
                    #13

                    which browser?

                    it works correctly for me for both chrome and safari

                    T 1 Reply Last reply Jan 25, 2024, 10:16 PM
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                    • A arminunruh
                      Jan 25, 2024, 7:06 PM

                      which browser?

                      it works correctly for me for both chrome and safari

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                      thorsten
                      wrote on Jan 25, 2024, 10:16 PM last edited by
                      #14

                      @arminunruh Safari 17.3
                      Bildschirmfoto 2024-01-25 um 23.12.10.jpg

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                        thorsten
                        wrote on Jan 26, 2024, 10:14 AM last edited by
                        #15

                        @arminunruh Click back and forth on the page. And then on the first picture of each story. You will then see that the first picture in the lightbox freezes.

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                          thorsten
                          wrote on Jan 27, 2024, 12:14 AM last edited by
                          #16

                          @arminunruh sorry, but it does not work with the safari browser. can i send you a screen video?

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                            arminunruh
                            Global Moderator
                            wrote on Jan 27, 2024, 1:00 PM last edited by
                            #17

                            yes of course! use wetransfer or dropbox and post a link here or send it to info@laytheme.com

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                              thorsten
                              wrote on Jan 28, 2024, 9:34 AM last edited by
                              #18

                              @arminunruh I've send you a video via wetransfer to info@laytheme.com

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                                arminunruh
                                Global Moderator
                                wrote on Jan 29, 2024, 5:07 AM last edited by
                                #19

                                thanks im downloading it now

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                                  arminunruh
                                  Global Moderator
                                  wrote on Jan 29, 2024, 5:24 AM last edited by
                                  #20

                                  so i just saw i had a newer version of the lightbox in queue but it wasnt released yet.
                                  can you update to 1.6.7 now?
                                  also, make sure u did this:

                                  When using a WordPress Cache plugin, disable it or clear your cache.

                                  and then if you can send your wp-admin login again, that'd be great
                                  sorry that this is still an issue!

                                  going to look into this further now

                                  T 1 Reply Last reply Jan 29, 2024, 12:04 PM
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                                  • A arminunruh
                                    Jan 29, 2024, 5:24 AM

                                    so i just saw i had a newer version of the lightbox in queue but it wasnt released yet.
                                    can you update to 1.6.7 now?
                                    also, make sure u did this:

                                    When using a WordPress Cache plugin, disable it or clear your cache.

                                    and then if you can send your wp-admin login again, that'd be great
                                    sorry that this is still an issue!

                                    going to look into this further now

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                                    thorsten
                                    wrote on Jan 29, 2024, 12:04 PM last edited by
                                    #21

                                    @arminunruh updated laytheme and lightbox, but didn't help

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                                      arminunruh
                                      Global Moderator
                                      wrote on Jan 30, 2024, 8:34 AM last edited by
                                      #22

                                      sure, will work on it.
                                      i tried to work on it but your websites login data didn't work anymore. u sent me the right login data now i think

                                      T 1 Reply Last reply Jan 30, 2024, 11:23 AM
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                                      • A arminunruh
                                        Jan 30, 2024, 8:34 AM

                                        sure, will work on it.
                                        i tried to work on it but your websites login data didn't work anymore. u sent me the right login data now i think

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                                        thorsten
                                        wrote on Jan 30, 2024, 11:23 AM last edited by
                                        #23

                                        @arminunruh I just sent you the data again.

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                                          arminunruh
                                          Global Moderator
                                          wrote on Jan 31, 2024, 4:44 PM last edited by
                                          #24

                                          ok i fixed it, released a lightbox addon update for it too

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                                          I also code custom websites or custom Lay features.
                                          💿 Email me here: 💿
                                          info@laytheme.com

                                          Before you post:
                                          1. When using a WordPress Cache plugin, disable it or clear your cache.
                                          2. Update Lay Theme and all Lay Theme Addons
                                          3. Disable all Plugins
                                          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                                          This often solves issues you might run into

                                          When you post:
                                          1. Post a link to where the problem is
                                          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                                          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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