error: Incompatible archive

[VBK]

Hi, I just bought the lay theme pro license, downloaded the files and wanted to install the theme following your installation guide. When I try to upload the zip-file, I get an error message saying “Inkompatibles Archiv”.

My Wordpress version is 6.4.3. Here is a link to the page.

What can I do to solve that quickly? Any help appreciated!

[arminunruh]

hello oh i have never seen that error before!

are you sure you have the lay.zip file and you upload it to appearance -> themes ?
im sending you a link to the lay.zip file now to your email address

maybe somehow ur zip file is corrupted

[Roch]

Hello, I've got exactly the same problem !
Have you found a solution?
Thank you

[arminunruh]

mh can you login to www.laykeymanager.com and use the .zip file you get there?

[Roch]

I've fixed the problem using the MacOS Command Line for Compression.
Instead of using the MacOS right-click ‘Compress’ option, I compressed my lay folder using the terminal :
zip -r lay.zip lay/

[arminunruh]

mmh this seems to be an error with wordpress itself at the moment:

https://support.17thavenuedesigns.com/article/979-incompatible-archive-error-in-wordpress-6-4-3

the link proposes a solution, which is to downgrade to another wordpress version using a plugin

this will likely be fixed with the next wordpress version. however, i added a notice to www.laytheme.com/installation.html

[Roch]

Thank you Armin