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  3. can't scroll down the main menu page on worpdress 6.4.1

can't scroll down the main menu page on worpdress 6.4.1

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  • A arminunruh
    Dec 7, 2023, 2:08 PM

    https://www.dropbox.com/s/1wr69p5gbi61ecl/Untitled.mov?dl=0

    am i doing it right? it works for me

    T Offline
    T Offline
    TBl
    wrote on Dec 11, 2023, 8:18 AM last edited by
    #14

    @arminunruh thanks for coming back to me and sorry for claiming! Currently I deactivated the Fullscreen Slider, so the Scrolling would work. I just activated it, so if you try it again, it should show the issue.

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    • T Offline
      T Offline
      TBl
      wrote on Jan 30, 2024, 7:43 AM last edited by
      #15

      Hi @arminunruh still the same problem on the Website... the scrolling doesn't work when going back to the menu site. And moreover in Google Chrome you can not even click something and the starting page doesn't sho up. It is just a white screen that you have to click on to activate the first page.

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      • A Offline
        A Offline
        arminunruh
        Global Moderator
        wrote on Jan 30, 2024, 8:23 AM last edited by
        #16

        can you please create record a video of what you do, and upload it to dropbox or wetransfer and post the link here?

        because im not sure i understand the problem

        T 1 Reply Last reply Feb 21, 2024, 2:26 PM
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        • A arminunruh
          Jan 30, 2024, 8:23 AM

          can you please create record a video of what you do, and upload it to dropbox or wetransfer and post the link here?

          because im not sure i understand the problem

          T Offline
          T Offline
          TBl
          wrote on Feb 21, 2024, 2:26 PM last edited by
          #17

          @arminunruh thanks for coming back. I created a video that hopefully makes the issue more clear https://we.tl/t-Dy5TqUHolC
          I go to the website (merzmerz.de), I can click on everything and scroll the pages. When I go to "Projekte", click on a project, scroll through it and then go back to the overview page I can not scroll anymore. That does not concern any of the other pages. It only happens after I was in the project pages. We use Safari and Chrome. With Chrome the website does not load at all.

          Moreover sometimes you can not click on any pages. It just does not work. I don't know if all of this is an issue of Lay Theme or Wordpress. I hope you can help. Thank you!

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          • A Offline
            A Offline
            arminunruh
            Global Moderator
            wrote on Feb 22, 2024, 12:54 PM last edited by
            #18

            well did you do all of the steps in the blue box to the right?

            T 1 Reply Last reply Feb 27, 2024, 8:51 AM
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            • A Offline
              A Offline
              arminunruh
              Global Moderator
              wrote on Feb 22, 2024, 12:57 PM last edited by
              #19

              Screenshot 2024-02-22 at 13.55.51.png

              look at the console

              these errors mean some things dont load

              you need to install the plugin simple ssl
              to change all occurences for your urls in your database from http to https
              https://wordpress.org/plugins/really-simple-ssl/

              i cant even click on a menupoint on your website because of this issue

              does that solve the not being able to scroll issue for you?

              T 1 Reply Last reply Feb 27, 2024, 8:56 AM
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              • A arminunruh
                Feb 22, 2024, 12:54 PM

                well did you do all of the steps in the blue box to the right?

                T Offline
                T Offline
                TBl
                wrote on Feb 27, 2024, 8:51 AM last edited by TBl Feb 27, 2024, 3:51 AM
                #20

                @arminunruh I am not sure which blue box you mean? The one in your next text #19?

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                • A arminunruh
                  Feb 22, 2024, 12:57 PM

                  Screenshot 2024-02-22 at 13.55.51.png

                  look at the console

                  these errors mean some things dont load

                  you need to install the plugin simple ssl
                  to change all occurences for your urls in your database from http to https
                  https://wordpress.org/plugins/really-simple-ssl/

                  i cant even click on a menupoint on your website because of this issue

                  does that solve the not being able to scroll issue for you?

                  T Offline
                  T Offline
                  TBl
                  wrote on Feb 27, 2024, 8:56 AM last edited by
                  #21

                  @arminunruh I installed the plugin now. Do you think the Pro version is needed? Because the not being able to scroll issue is still there.
                  On the dashboard of ssl are some tasks still to do. E.G. 301 .htaccess redirection.

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                  • A Offline
                    A Offline
                    arminunruh
                    Global Moderator
                    wrote on Feb 27, 2024, 11:18 AM last edited by
                    #22

                    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                    no you dont need the pro version

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                    • A Offline
                      A Offline
                      arminunruh
                      Global Moderator
                      wrote on Feb 28, 2024, 4:30 PM last edited by arminunruh Feb 28, 2024, 11:30 AM
                      #23

                      so i think it was an issue only on safari
                      i guess it had to do with this css:

                      html, body{
                      overscroll-behavior-y: none;
                      }
                      

                      usually this css shouldn't disable scrolling :O
                      but maybe this is an issue in safari at the moment

                      i changed things so this css is only enabled on pages with covers, thats what it was meant for only anyways

                      will be changed with the next update.
                      but not sure if it was really the reason for the bug yet

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