Front page empty

[Sophie1000]

Hello @arminunruh
I have the same problem than told previously in this topic.
The fact is I've duplicated my previous frontpage to change the design.
Now it is impossible to get the frontpage option in my Customize window and the website is empty as I deleted the previous frontpage.

I saw that the solution could be to reinstall the theme, but I need to know if there is any risk to lose my pevious work (custom css / html / javascript and class associated to element in the grid, and the page etc...) ?

Here is the website : http://www.borders.digital/
And the page I want to set as the frontpage : http://www.borders.digital/digital-borders

Thank you

[arminunruh]

if you delete lay theme and reinstall it, all of the settings will remain, because they are saved in the database

you can always do a backup using any backup plugin though

I see http://www.borders.digital/ has this page set as the frontpage: http://www.borders.digital/digital-borders

so it seems you've already managed to fix the issue

[farmer]

Hi @arminunruh and @mariusjopen ,

I really like Laytheme and also the amazing support and manual you are providing. I still have kind of the same problem here with the front page — www.giardino-futuro.de

I have the feeling, that everything I changed in "customize" isn't shown on the website.

– the frontpage I connected isn't visible and still white
– the intro doesn't show up
– the menu looks differently than styled in customize
– the site title / logo isn't visible and also not connected
– the favicon isn't visible
– the arrows of the carousel addon and lightbox addon aren't visible

And:
– the desktop version has a white space on the left side
– the mobile version has white space on the left and right side

I tried a lot of stuff I read in the forum and troubleshooting (activated another theme, changed the front page, changed the language, changed the permalinks, changed the reading settings, disconnected the front page, etc.) but nothing helped yet — do you have any idea how to solve this?

Thanks for your help!
Best, Tina

[Richard]

Dear Tina

@farmer

Have sent you a message via 'Chats' 🌝

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Best wishes

Richard

[Richard]

Dear Tina

@farmer

I believe I have solved the issue.

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A few things, please be careful with third-party plugins. Not all are tested and compatible with Lay Theme and may cause problems. The few you do have currently installed seem to be ok for now.

The Website was not loading because i noticed that you were in 'draft' mode within your Customizer ( this is possibly a Strato Assistant function ). When changing the draft mode to publish mode in the top corner i was then able to implement the changes to the live website:

When loading your website it comes up white, but if you scroll down it is all there. The Intro image that you are currently loading is "8000 x 4500" pixels wide. That is very heavy for an Intro image and its unlikely that a person will have an 8000 pixel wide screen. I would suggest reducing the jpeg dimensions without losing quality. 19MB is being loaded on top of all your website content:

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Hope this helps Tina, thank you for the Login details and best wishes with your Client, have a wonderful day! 🌝

Sincerely

Richard

[farmer]

@Richard thank you so much Richard!

[Lilli]

Hi @richard,
i have a similar problem as mentioned before.
My frontpage is empty, but when i click on the sitetitle logo, it appears. Desktop and mobile.
I tried to change the frontpage in the customizer to a different page and also to a different category, but nothing worked, its always empty.
The site is www.moments-space.com
Any idea how i could fix this?
Many thanks

[arminunruh]

for me something shows up on the frontpage

did u manage to fix it?
very nice website!

[Lilli]

Hey @arminunruh ,
yes i fixed it. I deactivated lay theme and after that it magically worked :)
Thanks for your reply and for lay theme. I love it.

[ChrisG]

Hey @arminunruh
I have the same/similar problem: Intro and Frontpage both appear in the Customize section, but both are not working: Intro not at all; Front page only when I click on the Site Title.
What I tried so far:
– Theme and Plugins are on the latest version
– deactivated/deleted the plugins
– deleted custom code to see if something is causing an error
– Switched the Theme, but unfortunately didnt do the trick
What else can be the problem, can you help me please?

My site is: sondershop3000.ch (I disabled my main menu and placed a second menu (only a link) to work around the missing option of putting an under-construction-frontpage to the front)
Best, Chris

[arminunruh]

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?