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Front page empty

Scheduled Pinned Locked Moved General Discussion
safarichrome
39 Posts 14 Posters 9.5k Views
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  • arminunruhA Offline
    arminunruhA Offline
    arminunruh
    Global Moderator
    wrote on last edited by
    #30

    if you delete lay theme and reinstall it, all of the settings will remain, because they are saved in the database

    you can always do a backup using any backup plugin though

    I see http://www.borders.digital/ has this page set as the frontpage: http://www.borders.digital/digital-borders

    so it seems you've already managed to fix the issue

    1 Reply Last reply
    1
    • F Offline
      F Offline
      farmer
      wrote on last edited by
      #31

      Hi @arminunruh and @mariusjopen ,

      I really like Laytheme and also the amazing support and manual you are providing. I still have kind of the same problem here with the front page — www.giardino-futuro.de

      I have the feeling, that everything I changed in "customize" isn't shown on the website.

      – the frontpage I connected isn't visible and still white
      – the intro doesn't show up
      – the menu looks differently than styled in customize
      – the site title / logo isn't visible and also not connected
      – the favicon isn't visible
      – the arrows of the carousel addon and lightbox addon aren't visible

      And:
      – the desktop version has a white space on the left side
      – the mobile version has white space on the left and right side

      I tried a lot of stuff I read in the forum and troubleshooting (activated another theme, changed the front page, changed the language, changed the permalinks, changed the reading settings, disconnected the front page, etc.) but nothing helped yet — do you have any idea how to solve this?

      Thanks for your help!
      Best, Tina

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      0
      • RichardR Offline
        RichardR Offline
        Richard
        Global Moderator
        wrote on last edited by
        #32

        Dear Tina

        @farmer

        Have sent you a message via 'Chats' 🌝


        Best wishes
        Richard
        1 Reply Last reply
        0
        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by
          #33

          Dear Tina

          @farmer

          I believe I have solved the issue.


          A few things, please be careful with third-party plugins. Not all are tested and compatible with Lay Theme and may cause problems. The few you do have currently installed seem to be ok for now.

          The Website was not loading because i noticed that you were in 'draft' mode within your Customizer ( this is possibly a Strato Assistant function ). When changing the draft mode to publish mode in the top corner i was then able to implement the changes to the live website:
          Screen Shot 2021-05-20 at 3.00.59 PM.png

          When loading your website it comes up white, but if you scroll down it is all there. The Intro image that you are currently loading is "8000 x 4500" pixels wide. That is very heavy for an Intro image and its unlikely that a person will have an 8000 pixel wide screen. I would suggest reducing the jpeg dimensions without losing quality. 19MB is being loaded on top of all your website content:
          Screen Shot 2021-05-20 at 2.53.07 PM.png


          Hope this helps Tina, thank you for the Login details and best wishes with your Client, have a wonderful day! 🌝

          Sincerely
          Richard
          F 1 Reply Last reply
          0
          • RichardR Richard

            Dear Tina

            @farmer

            I believe I have solved the issue.


            A few things, please be careful with third-party plugins. Not all are tested and compatible with Lay Theme and may cause problems. The few you do have currently installed seem to be ok for now.

            The Website was not loading because i noticed that you were in 'draft' mode within your Customizer ( this is possibly a Strato Assistant function ). When changing the draft mode to publish mode in the top corner i was then able to implement the changes to the live website:
            Screen Shot 2021-05-20 at 3.00.59 PM.png

            When loading your website it comes up white, but if you scroll down it is all there. The Intro image that you are currently loading is "8000 x 4500" pixels wide. That is very heavy for an Intro image and its unlikely that a person will have an 8000 pixel wide screen. I would suggest reducing the jpeg dimensions without losing quality. 19MB is being loaded on top of all your website content:
            Screen Shot 2021-05-20 at 2.53.07 PM.png


            Hope this helps Tina, thank you for the Login details and best wishes with your Client, have a wonderful day! 🌝

            Sincerely
            Richard
            F Offline
            F Offline
            farmer
            wrote on last edited by
            #34

            @Richard thank you so much Richard!

            1 Reply Last reply
            1
            • L Offline
              L Offline
              Lilli
              wrote on last edited by
              #35

              Hi @richard,
              i have a similar problem as mentioned before.
              My frontpage is empty, but when i click on the sitetitle logo, it appears. Desktop and mobile.
              I tried to change the frontpage in the customizer to a different page and also to a different category, but nothing worked, its always empty.
              The site is www.moments-space.com
              Any idea how i could fix this?
              Many thanks

              1 Reply Last reply
              0
              • arminunruhA Offline
                arminunruhA Offline
                arminunruh
                Global Moderator
                wrote on last edited by
                #36

                for me something shows up on the frontpage

                did u manage to fix it?
                very nice website!

                L 1 Reply Last reply
                0
                • arminunruhA arminunruh

                  for me something shows up on the frontpage

                  did u manage to fix it?
                  very nice website!

                  L Offline
                  L Offline
                  Lilli
                  wrote on last edited by
                  #37

                  Hey @arminunruh ,
                  yes i fixed it. I deactivated lay theme and after that it magically worked :)
                  Thanks for your reply and for lay theme. I love it.

                  1 Reply Last reply
                  1
                  • C Offline
                    C Offline
                    ChrisG
                    wrote on last edited by
                    #38

                    Hey @arminunruh
                    I have the same/similar problem: Intro and Frontpage both appear in the Customize section, but both are not working: Intro not at all; Front page only when I click on the Site Title.
                    What I tried so far:
                    – Theme and Plugins are on the latest version
                    – deactivated/deleted the plugins
                    – deleted custom code to see if something is causing an error
                    – Switched the Theme, but unfortunately didnt do the trick
                    What else can be the problem, can you help me please?

                    My site is: sondershop3000.ch (I disabled my main menu and placed a second menu (only a link) to work around the missing option of putting an under-construction-frontpage to the front)
                    Best, Chris

                    1 Reply Last reply
                    0
                    • arminunruhA Offline
                      arminunruhA Offline
                      arminunruh
                      Global Moderator
                      wrote on last edited by
                      #39

                      can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                      1 Reply Last reply
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                      I also code custom websites or custom Lay features.
                      💿 Email me here: 💿
                      info@laytheme.com

                      Before you post:
                      1. When using a WordPress Cache plugin, disable it or clear your cache.
                      2. Update Lay Theme and all Lay Theme Addons
                      3. Disable all Plugins
                      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                      This often solves issues you might run into

                      When you post:
                      1. Post a link to where the problem is
                      2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                      3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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