Form problem on mobile

[joackim]

Hello Armin,

I have a problem with my newsletter subscription form (Brevo) is working on desktop but not on mobile.

I know it's a plugin outside Lay Theme, but you know your theme code...

I checked everything... do you have some input for me?
Thank you for your answer

Kind regards,

Joackim

[arminunruh]

do u have a link? whats the problem exactly? the button doesnt work on mobile or it doesnt show up?

[joackim]

sorry... i forgot the link. https://ffstudio.ch

the form is here but no message if the entries are empty and the subscribe button doesn't work.

[joackim]

Did you have a look?

[arminunruh]

when i dont enter anything:

when i enter my name and email and click subscribe:

can you go to lay options → enable "disable ajax / compatibility mode"

maybe that fixes it?

[arminunruh]

and u did a really amazing job with this website!

[joackim]

It works on desktop but not on mobile... Did you try on mobile too?

Thank you for your comment.... I really like your theme... We can do great websites.

[joackim]

I tried with and without "disable ajax / compatibility mode".
Nothing changes. 😅

[arminunruh]

i see.

i think the issue is the contact form plugin cant handle the same contact form being in the page twice.

because you have a custom phone layout, you basically have the code for the contact form on your page two times. one time in the phone layout code, one time in the desktop layout code.

thats my guess.
maybe you can create a new contact form and insert that one into the phone layout?
and remove the one you already have in the custom phone layout, but without removing it from the desktop layout.

you could also try and disable the custom phone layout feature in lay options.
just to test for a few minutes if my assumption is right.

if you'd disable the custom phone layout feature, you'd not have the code for the contact form twice, so probably it would work on mobile then too.

[joackim]

You're right, that's the problem. When i remove the phone layout, it works.
Thank you very much...

is there a way to detect the device to only load the form one time?

[joackim]

with my design, it's impossible to do without the custom phone layout.

[arminunruh]

i dont know what javascript you used to initiate the contact form.
if you coded it yourself, you can test if the html has a class "phone-size"

and then target the contact form in the div:

#custom-phone-layout

instead, you can also test for:

window.laytheme.on('newpageshown', function(){
if( jQuery('#custom-phone-grid').is(':visible') ){

var myform = jQuery('#custom-phone-grid').find('.mycoolcontacform');
//initiate your form
}
})

[arminunruh]

if u used a plugin to create a form, you can try to create two different forms.
insert contact form 1 into desktop layout, and contact form 2 into custom phone layout