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  3. Major Issue with theme update from v9.5.5 to v9.5.6: missing files in package

Major Issue with theme update from v9.5.5 to v9.5.6: missing files in package

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  • arminunruhA Online
    arminunruhA Online
    arminunruh
    Global Moderator
    wrote last edited by
    #12

    hey there! yea thats really bad! im sorry about it!
    i reacted as fast as i could but i was not able to be on my pc for a while.

    it was just unfortunate that the updating service i use https://kernl.us/ didnt include all files in the latest theme package. even though all files were present in my repository.

    i would suggest that you turn off autoupdate for your clients websites and turn off updates for lay theme in "lay options"
    image.png

    • and not all of them had auto-updates enabled

    then they must have updated the theme by themselves, if autoupdate is disabled, the theme wont update by itself.

    im just releasing small new features for lay theme with updates mostly.
    but updating of a website can bring new bugs, so its best to just turn it off on client websites.
    cause most of the time when a client website is finished, it doesn't need any new features added to it anyways.

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    • arminunruhA Online
      arminunruhA Online
      arminunruh
      Global Moderator
      wrote last edited by arminunruh
      #13

      i will think about a solution to this.
      probably i can somehow turn off autoupdate via code
      cause its enabled by default by wordpress

      ah yea and probably i can switch the forum to https and keep the version history more up to date.

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      • C Offline
        C Offline
        clnstz
        wrote last edited by
        #14

        Hello! Thanks for fast fixing. 3 out of 7 client websites crashed as they were on Auto update. But it affected it in different ways (2 fully down, 1 just the admin panel access).

        How can I install the corrected issues version without access to the Admin Panel? I no longer have access to the panel because of the error. Quite urgent, people are panicking as their business rely on it. Thanks!

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        0
        • arminunruhA Online
          arminunruhA Online
          arminunruh
          Global Moderator
          wrote last edited by
          #15

          basically you would access their FTP
          go to wp-content / themes

          and rename the folder "lay" to a different foldername

          then you will be able to access wp-admin again.
          in wp-admin go to appearance - themes and delete the faulty theme
          and install the one that works
          https://kernl-file-uploads.s3.amazonaws.com/uploads/14-08-2025/05-42-39/lay.zip

          if you dont have FTP access, you can get the FTP credentials through their webhost control panel

          often webhost control panels also provide webftp, where you can just click through their FTP without having to get the credentials

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          • arminunruhA Online
            arminunruhA Online
            arminunruh
            Global Moderator
            wrote last edited by
            #16

            basically this
            https://laytheme.com/troubleshooting.html#critical-error

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            • C Offline
              C Offline
              clnstz
              wrote last edited by
              #17

              Ok Thanks — Can I just check this will keep all existing Theme settings, Page Layouts, Content and CSS? No changes. Eg. The 'old' or existing site will be as was.

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              • arminunruhA Online
                arminunruhA Online
                arminunruh
                Global Moderator
                wrote last edited by
                #18

                yea it will keep everything as it was.
                if you want i can also do it for you, you can send the infos i need to info@laytheme.com

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                0
                • S Offline
                  S Offline
                  samuel.t
                  wrote last edited by
                  #19

                  Yes, everything will stay there. I solved the problem through database:

                  1. Switch to an old theme:
                    UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'template';
                    UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'stylesheet';
                  2. Login to Admin, delete the faulty theme
                  3. Re-install Lay, activate theme
                  arminunruhA 1 Reply Last reply
                  1
                  • C Offline
                    C Offline
                    clnstz
                    wrote last edited by
                    #20

                    Ok great thanks, no it's fine we will do (some clients did a reset in panic.... need to get the back up up again). If I need any help, I'll write here.

                    1 Reply Last reply
                    0
                    • S samuel.t

                      Yes, everything will stay there. I solved the problem through database:

                      1. Switch to an old theme:
                        UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'template';
                        UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'stylesheet';
                      2. Login to Admin, delete the faulty theme
                      3. Re-install Lay, activate theme
                      arminunruhA Online
                      arminunruhA Online
                      arminunruh
                      Global Moderator
                      wrote last edited by
                      #21

                      @samuel.t thats a great way to do it too

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                      0
                      • M Offline
                        M Offline
                        monospace
                        wrote last edited by
                        #22

                        Anyways. Shit happens. Didn’t want to be in your skin yesterday ;)
                        Glad you’ve reacted quickly though.

                        Just a wish from my side: Please keep people informed if such a major issue happened. You have the licensees email addresses also for that reason.

                        The time you’ve discovered a major break happened and as well when it's been fixed, including a guide on how to restore functionality.

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                        0
                        • arminunruhA Online
                          arminunruhA Online
                          arminunruh
                          Global Moderator
                          wrote last edited by
                          #23

                          ah yea thats a good idea.
                          with the next lay update, auto updates will also get disabled

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                          0
                          • arminunruhA Online
                            arminunruhA Online
                            arminunruh
                            Global Moderator
                            wrote last edited by
                            #24

                            heres the guide: http://laythemeforum.com:4567/topic/11195/broken-website-since-yesterday-14th-of-aug.-how-to-fix-it

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