Major Issue with theme update from v9.5.5 to v9.5.6: missing files in package

[clnstz]

Hello! Thanks for fast fixing. 3 out of 7 client websites crashed as they were on Auto update. But it affected it in different ways (2 fully down, 1 just the admin panel access).

How can I install the corrected issues version without access to the Admin Panel? I no longer have access to the panel because of the error. Quite urgent, people are panicking as their business rely on it. Thanks!

[arminunruh]

basically you would access their FTP
go to wp-content / themes

and rename the folder "lay" to a different foldername

then you will be able to access wp-admin again.
in wp-admin go to appearance - themes and delete the faulty theme
and install the one that works
https://kernl-file-uploads.s3.amazonaws.com/uploads/14-08-2025/05-42-39/lay.zip

if you dont have FTP access, you can get the FTP credentials through their webhost control panel

often webhost control panels also provide webftp, where you can just click through their FTP without having to get the credentials

[arminunruh]

basically this
https://laytheme.com/troubleshooting.html#critical-error

[clnstz]

Ok Thanks — Can I just check this will keep all existing Theme settings, Page Layouts, Content and CSS? No changes. Eg. The 'old' or existing site will be as was.

[arminunruh]

yea it will keep everything as it was.
if you want i can also do it for you, you can send the infos i need to info@laytheme.com

[samuel.t]

Yes, everything will stay there. I solved the problem through database:

1. Switch to an old theme:
   UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'template';
   UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'stylesheet';
2. Login to Admin, delete the faulty theme
3. Re-install Lay, activate theme

[clnstz]

Ok great thanks, no it's fine we will do (some clients did a reset in panic.... need to get the back up up again). If I need any help, I'll write here.

[arminunruh]

@samuel.t thats a great way to do it too

[monospace]

Anyways. Shit happens. Didn’t want to be in your skin yesterday ;)
Glad you’ve reacted quickly though.

Just a wish from my side: Please keep people informed if such a major issue happened. You have the licensees email addresses also for that reason.

The time you’ve discovered a major break happened and as well when it's been fixed, including a guide on how to restore functionality.

[arminunruh]

ah yea thats a good idea.
with the next lay update, auto updates will also get disabled

[arminunruh]

heres the guide: http://laythemeforum.com:4567/topic/11195/broken-website-since-yesterday-14th-of-aug.-how-to-fix-it