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Lay Theme Forum

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  3. Major Issue with theme update from v9.5.5 to v9.5.6: missing files in package

Major Issue with theme update from v9.5.5 to v9.5.6: missing files in package

Scheduled Pinned Locked Moved Bug Reports
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  • arminunruhA Online
    arminunruhA Online
    arminunruh
    Global Moderator
    wrote last edited by
    #15

    basically you would access their FTP
    go to wp-content / themes

    and rename the folder "lay" to a different foldername

    then you will be able to access wp-admin again.
    in wp-admin go to appearance - themes and delete the faulty theme
    and install the one that works
    https://kernl-file-uploads.s3.amazonaws.com/uploads/14-08-2025/05-42-39/lay.zip

    if you dont have FTP access, you can get the FTP credentials through their webhost control panel

    often webhost control panels also provide webftp, where you can just click through their FTP without having to get the credentials

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    • arminunruhA Online
      arminunruhA Online
      arminunruh
      Global Moderator
      wrote last edited by
      #16

      basically this
      https://laytheme.com/troubleshooting.html#critical-error

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      • C Offline
        C Offline
        clnstz
        wrote last edited by
        #17

        Ok Thanks — Can I just check this will keep all existing Theme settings, Page Layouts, Content and CSS? No changes. Eg. The 'old' or existing site will be as was.

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        • arminunruhA Online
          arminunruhA Online
          arminunruh
          Global Moderator
          wrote last edited by
          #18

          yea it will keep everything as it was.
          if you want i can also do it for you, you can send the infos i need to info@laytheme.com

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          • S Offline
            S Offline
            samuel.t
            wrote last edited by
            #19

            Yes, everything will stay there. I solved the problem through database:

            1. Switch to an old theme:
              UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'template';
              UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'stylesheet';
            2. Login to Admin, delete the faulty theme
            3. Re-install Lay, activate theme
            arminunruhA 1 Reply Last reply
            1
            • C Offline
              C Offline
              clnstz
              wrote last edited by
              #20

              Ok great thanks, no it's fine we will do (some clients did a reset in panic.... need to get the back up up again). If I need any help, I'll write here.

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              • S samuel.t

                Yes, everything will stay there. I solved the problem through database:

                1. Switch to an old theme:
                  UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'template';
                  UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'stylesheet';
                2. Login to Admin, delete the faulty theme
                3. Re-install Lay, activate theme
                arminunruhA Online
                arminunruhA Online
                arminunruh
                Global Moderator
                wrote last edited by
                #21

                @samuel.t thats a great way to do it too

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                • M Offline
                  M Offline
                  monospace
                  wrote last edited by
                  #22

                  Anyways. Shit happens. Didn’t want to be in your skin yesterday ;)
                  Glad you’ve reacted quickly though.

                  Just a wish from my side: Please keep people informed if such a major issue happened. You have the licensees email addresses also for that reason.

                  The time you’ve discovered a major break happened and as well when it's been fixed, including a guide on how to restore functionality.

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                  • arminunruhA Online
                    arminunruhA Online
                    arminunruh
                    Global Moderator
                    wrote last edited by
                    #23

                    ah yea thats a good idea.
                    with the next lay update, auto updates will also get disabled

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                    • arminunruhA Online
                      arminunruhA Online
                      arminunruh
                      Global Moderator
                      wrote last edited by
                      #24

                      heres the guide: http://laythemeforum.com:4567/topic/11195/broken-website-since-yesterday-14th-of-aug.-how-to-fix-it

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                      I also code custom websites or custom Lay features.
                      💿 Email me here: 💿
                      info@laytheme.com

                      Before you post:
                      1. When using a WordPress Cache plugin, disable it or clear your cache.
                      2. Update Lay Theme and all Lay Theme Addons
                      3. Disable all Plugins
                      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                      This often solves issues you might run into

                      When you post:
                      1. Post a link to where the problem is
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