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  3. Major Issue with theme update from v9.5.5 to v9.5.6: missing files in package

Major Issue with theme update from v9.5.5 to v9.5.6: missing files in package

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  • arminunruhA Offline
    arminunruhA Offline
    arminunruh
    Global Moderator
    wrote on last edited by
    #15

    basically you would access their FTP
    go to wp-content / themes

    and rename the folder "lay" to a different foldername

    then you will be able to access wp-admin again.
    in wp-admin go to appearance - themes and delete the faulty theme
    and install the one that works
    https://kernl-file-uploads.s3.amazonaws.com/uploads/14-08-2025/05-42-39/lay.zip

    if you dont have FTP access, you can get the FTP credentials through their webhost control panel

    often webhost control panels also provide webftp, where you can just click through their FTP without having to get the credentials

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    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote on last edited by
      #16

      basically this
      https://laytheme.com/troubleshooting.html#critical-error

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      0
      • C Offline
        C Offline
        clnstz
        wrote on last edited by
        #17

        Ok Thanks — Can I just check this will keep all existing Theme settings, Page Layouts, Content and CSS? No changes. Eg. The 'old' or existing site will be as was.

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        • arminunruhA Offline
          arminunruhA Offline
          arminunruh
          Global Moderator
          wrote on last edited by
          #18

          yea it will keep everything as it was.
          if you want i can also do it for you, you can send the infos i need to info@laytheme.com

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          0
          • S Offline
            S Offline
            samuel.t
            wrote on last edited by
            #19

            Yes, everything will stay there. I solved the problem through database:

            1. Switch to an old theme:
              UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'template';
              UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'stylesheet';
            2. Login to Admin, delete the faulty theme
            3. Re-install Lay, activate theme
            arminunruhA 1 Reply Last reply
            1
            • C Offline
              C Offline
              clnstz
              wrote on last edited by
              #20

              Ok great thanks, no it's fine we will do (some clients did a reset in panic.... need to get the back up up again). If I need any help, I'll write here.

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              • S samuel.t

                Yes, everything will stay there. I solved the problem through database:

                1. Switch to an old theme:
                  UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'template';
                  UPDATE wp_options SET option_value = 'twentytwentyfive' where option_name = 'stylesheet';
                2. Login to Admin, delete the faulty theme
                3. Re-install Lay, activate theme
                arminunruhA Offline
                arminunruhA Offline
                arminunruh
                Global Moderator
                wrote on last edited by
                #21

                @samuel.t thats a great way to do it too

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                • M Offline
                  M Offline
                  monospace
                  wrote on last edited by
                  #22

                  Anyways. Shit happens. Didn’t want to be in your skin yesterday ;)
                  Glad you’ve reacted quickly though.

                  Just a wish from my side: Please keep people informed if such a major issue happened. You have the licensees email addresses also for that reason.

                  The time you’ve discovered a major break happened and as well when it's been fixed, including a guide on how to restore functionality.

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                  • arminunruhA Offline
                    arminunruhA Offline
                    arminunruh
                    Global Moderator
                    wrote on last edited by
                    #23

                    ah yea thats a good idea.
                    with the next lay update, auto updates will also get disabled

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                    0
                    • arminunruhA Offline
                      arminunruhA Offline
                      arminunruh
                      Global Moderator
                      wrote on last edited by
                      #24

                      heres the guide: http://laythemeforum.com:4567/topic/11195/broken-website-since-yesterday-14th-of-aug.-how-to-fix-it

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                      0
                      • C Offline
                        C Offline
                        clnstz
                        wrote last edited by clnstz
                        #25

                        Ciao @arminunruh, can the corrected Theme file (V 9.5.7) take on the latest updates (9.7.0)? There is no Update package avail with it. Should we re-install original theme file and then update to 9.7.0 - this might break other bits though. What's the safest appraoch. Thank you!

                        (Excited to test out the new features!)

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                        • arminunruhA Offline
                          arminunruhA Offline
                          arminunruh
                          Global Moderator
                          wrote last edited by
                          #26

                          mh the update should work!
                          https://kernl-file-uploads.s3.amazonaws.com/uploads/04-09-2025/12-44-52/lay.zip

                          here is a link to the latest version
                          updating shouldn't break the website no

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