Your theme (Lay Theme) contains outdated copies of some WooCommerce template files.

[arminunruh]

hey yea this comes up sometimes when woocommerce is updated.

until now this has never caused any shop bugs though.
are you experiencing any shop bugs?

[Bollo 0]

@arminunruh hey armin, yes, the problem is, that my virtual products are now not able to download anymore. (i already replaced the files and it didnt't work) Or could it be another issue?

[arminunruh]

oh i understand!

can you send your wp-admin login to info@laytheme.com and then please tell me where i would usually be able to download the files?

you could also try to install an earlier version of woocommerce that you used before, that you updated from.

[Bollo 0]

great, i send you an email

[arminunruh]

ok so with the latest lay update the outdated templates are up to date

but this probably has nothing to do with your issue because outdated woocommerce templates never posed any functionality breaking issues

[arminunruh]

hello! i cant find your email anymore :/ can you send it again?
i think the downloads should be available in

/my-account/downloads

[arminunruh]

mmh so looking at how it works, even if i just use the standard wordpress template, when buying a virtual product, it doesnt show the download link after purchase:

which is weird,
i will check out how this is supposed to work

[arminunruh]

ok chatgpt says:

In WooCommerce, when a customer purchases a virtual and downloadable product, the download link is typically not shown on the checkout page itself, but rather through these main methods:

1. Order Confirmation Page (After Checkout)

After completing checkout, customers are redirected to the "Order Received" or "Thank You" page. If the order is marked Completed (or Processing, depending on your settings and payment gateway), then:

The download link can appear on that page.

However, WooCommerce typically shows the link only if the payment has been confirmed and the order status is appropriate.

2. Order Confirmation Email

The download link is usually included in the "Order Complete" or "Processing Order" email that the customer receives.

This is the most common and expected behavior.

3. My Account > Downloads

Logged-in users can go to My Account > Downloads to find the files available to them after purchase.

This section is always available if the product is downloadable and the order is marked as "Completed" or appropriate for download.

[arminunruh]

i will code it now so the download link is visible on the thankyou page

[arminunruh]

ok the next update will show the downloads on the thankyou page:

[arminunruh]

ok the update is released and the download button should show now

[arminunruh]

ok so the download link on the thank you page will be shown with the next update,
but only if you check this:

"grant access to downloadable products after payment"

i found this about downloadable virtual products:
https://woocommerce.com/document/digital-downloadable-product-handling/#customer-experience-ordering-a-downloadable-product

"When a customer orders a downloadable product they receive an email with the download link for the product they purchased. If they have an account on your site, the download link is also available to them by navigating to My Account > Downloads. Here are a few things to note about how your downloadable product configuration can impact when your customers have access to downloads:

If you enable “Grant access to downloadable products after payment”, customers can download the product via the link on the order received page, download it from the order email, or access it from the “My Account > Downloads” page if they have an account with your store.

If you do not enable “Grant access to downloadable products after payment”, customers gain access to downloads only when the order is marked as Complete. For products marked as both “virtual” and “downloadable,” this process is automatic. If the product is only marked as “downloadable,” you need to manually mark the order as complete for customers to access the downloads."

i think the setting “Grant access to downloadable products after payment”, seems to be enabled by default.

furthermore, it seems that the download link is only sent by email by default:
https://woocommerce.com/document/digital-downloadable-product-handling/#invoice-order-email

but with the next lay update, the download link will be available on the thank you page