Paperform javascript issues

riobasel

Hi,
A client asked to embed a Form that was made with Paperfrom, I embeded the code but there is an issue with the javascript so somethimes the form is loaded correctly and sometimes it doesn't appear. Here link to the Site with the Form: https://musikvielfalt.ch/mitmachen/.

I tried to deactivate all the Custom Code, tried to activate the "Disable Ajax / Compatibility Mode" as the "Enable Content Filter", but it didn't helped.

The support of Paperform answerd with this Mail:
"Formular: Ich habe da noch mit Support von Paperform gesprochen, da sich das Problem bei mir in einem anderen Browser doch wieder gezeigt hat.

It sounds like there may be a problem on your website where the form is embedded, as opposed to the form itself.

I've just added your embed code from the website to a barebones HTML page and can confirm everything is working as expected.

I took a closer look into your website, and can see that the iframe src attribute is being reset to "" when the form loads the second time. Are you running any other external scripts?

Ich vermute es liegt an: "https://musikvielfalt.ch/wp-content/themes/lay/assets/js/vendor/marionettev3/backbone.marionette.min.js?ver=5.5.3
https://musikvielfalt.ch/wp-content/themes/lay/frontend/assets/js/vendor.min.js?ver=5.5.3
https://musikvielfalt.ch/wp-content/themes/lay/frontend/assets/js/frontend.app.min.js?ver=5.5.3"

Ich kann das Problem aktuell nicht nachvollziehen, ich muss verschiedene Plugins deaktivieren und testen."

Lay Team & Friends, any help how to make it work?
Danke!

riobasel

@Armin-Unruh could you (or someone else) have a look? Thanks!

arminunruh

hey!

did you put the form there with a shortcode?
or +more -> +html

can u try both?

yea, enabling
"Disable Ajax / Compatibility Mode"

should help

riobasel

Thanks Armin and sorry for the late replay!
I've put it as +HTML, tried also as shortcode. With the shortcode nothing shows up... with HTML sometimes yes, sometimes no...
For the moment i will put the HTML in a subdomain page, but if there could be a easier solutions to keep it in the main domain it would be great!

arminunruh

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

let me take a look at that page in /wp-admin/ and see if i can make it work

arminunruh

so i looked at the website and there are many different ways of embedding the paperform. for example as a popup:

https://kudeguty.cyon.site/mitmachen/

the html on your page should be like this:

Screenshot 2024-05-16 at 19.14.41.png

and then i put this in lay options → custom css & html → custom head content:

<script src="https://paperform.co/__embed.min.js"></script>
<script>
    window.laytheme.on('newpageshown', function(){
        if(jQuery('body').hasClass('slug-mitmachen')){
            Paperform.popup('musikvielfalt')
        }
    })
    
</script>

you could also try the iframe method of embedding it

i unchecked "Disable Ajax / Compatibility Mode" again, cause this also works with it unchecked

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