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  3. Fix for Critical error for 7.2.0 Lay theme Update

Fix for Critical error for 7.2.0 Lay theme Update

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  • arminunruhA Offline
    arminunruhA Offline
    arminunruh
    Global Moderator
    wrote on last edited by
    #1

    Unfortunately the update service that i used seemed to have an issue.
    So only half of the files were in the last lay theme update.
    This will probably lead to a critical error if you have installed this error.

    I just released an update 7.2.1 that contains all the files again. Sorry for the inconvenience!

    If anyone has the same issue and you cannot access your website / wp-admin panel anymore:

    Please go to your FTP, (find your FTP login info in your webhost control panel)
    go to /wp-content/themes/

    then you'll see the folder "lay"
    rename this folder to "_lay"

    This will disable the theme and you can access /wp-admin/ again and install lay.zip there in "Appearance" → "Themes" → "Upload Theme"

    You can download lay theme from here:
    https://kernl.us/api/v2/public/temporary-download/66b24b71c167f4a6d78f710e
    (link is valid for 30 days)

    Or get it on www.laykeymanager.com (version 7.2.1)

    This is basically the fix thats also documented here: https://laytheme.com/troubleshooting.html#critical-error
    Screenshot 2024-08-06 at 18.11.10.png

    No content of your website will be affected!

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    • arminunruhA Offline
      arminunruhA Offline
      arminunruh
      Global Moderator
      wrote on last edited by
      #2

      If you need any help with this write an email to info@laytheme.com

      B 1 Reply Last reply
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      • arminunruhA arminunruh pinned this topic on
      • A alasdair17 referenced this topic on
      • arminunruhA arminunruh

        If you need any help with this write an email to info@laytheme.com

        B Offline
        B Offline
        Biel M
        wrote on last edited by
        #3

        Hello @arminunruh,

        I emailed you two days ago about this issue but haven’t received a response. Could you please assist me?

        As you explained in your post, my WP admin panel suddenly stopped appearing, so I contacted WordPress support. They replied with instructions to recover admin access, explaining that the problem was related to Laytheme. I followed their steps and regained access to the admin panel, but when I logged in, Laytheme had disappeared, and my entire website is gone.

        Fortunately, I have a backup. However, I need the Laytheme update to restore my backup properly; otherwise, I’ll encounter the same issue. The link you posted to download Laytheme has expired. Could you please repost it?

        Since my website is down and it’s my main platform, I need to resolve this as soon as possible.

        Thank you,
        Biel

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        • arminunruhA Offline
          arminunruhA Offline
          arminunruh
          Global Moderator
          wrote on last edited by
          #4

          ah you can always find the lay.zip file on laykeymanager.com !
          just activate lay theme and your site should be back

          i think i answered you yesterday or the day before by email. sorry for being slow! :O

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          I also code custom websites or custom Lay features.
          💿 Email me here: 💿
          info@laytheme.com

          Before you post:
          1. When using a WordPress Cache plugin, disable it or clear your cache.
          2. Update Lay Theme and all Lay Theme Addons
          3. Disable all Plugins
          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

          This often solves issues you might run into

          When you post:
          1. Post a link to where the problem is
          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
          Online Users
          Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
          laytheme.com
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