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  3. gridder bug and empty thumbnail grid

gridder bug and empty thumbnail grid

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  • arminunruhA arminunruh

    maybe some files are missing. can you re-install lay theme:
    https://kernl.us/api/v2/public/temporary-download/6709386a6b7253662716f423

    does that fix it? if not:
    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    A Offline
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    alasdair17
    wrote on last edited by alasdair17
    #3

    @arminunruh hmm nah didn't fix it, have emailed you there, thanks!

    you should have it now!

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    • arminunruhA Online
      arminunruhA Online
      arminunruh
      Global Moderator
      wrote on last edited by
      #4

      so looking at the console i see a lot of
      ERR_HTTP2_PROTOCOL_ERROR

      errors!
      when i googled it, it seems like people get this error if their server disk space is full!
      can you delete any images you dont need or ask your webhost if you can upgrade the disk space of your website please?

      then let me know if that fixed it

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      • arminunruhA arminunruh

        so looking at the console i see a lot of
        ERR_HTTP2_PROTOCOL_ERROR

        errors!
        when i googled it, it seems like people get this error if their server disk space is full!
        can you delete any images you dont need or ask your webhost if you can upgrade the disk space of your website please?

        then let me know if that fixed it

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        alasdair17
        wrote on last edited by alasdair17
        #5

        @arminunruh ah interesting, that makes sense as I just needed to free up some space on my server. I've got some free space now but maybe not enough as issue still occurring.

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          alasdair17
          wrote on last edited by
          #6

          when I create a new thumbnail grid the old and the new one works until I refresh the page. Just speaking to the server people to see if they can suggest anything.

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            alasdair17
            wrote on last edited by
            #7

            seems to be working now if i just delete the old thumbnail grid which wasn't showing images and then create a new one.

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            • arminunruhA Online
              arminunruhA Online
              arminunruh
              Global Moderator
              wrote on last edited by
              #8

              ok very good

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                alasdair17
                wrote on last edited by
                #9

                so with some further troubleshooting, it seems to be only an issue now when i activate the category filter. If I set up a thumbnail grid without the category filter it shows up all the time on the grid but when I add the filter it disappear on the gridder - still shows up on the live page which is the main thing. Just an issue if I want to update the thumbnail grid down the line I need to create a new one. Hope that makes sense.

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                • arminunruhA Online
                  arminunruhA Online
                  arminunruh
                  Global Moderator
                  wrote on last edited by
                  #10

                  hey i still get these errors:

                  Screenshot 2024-10-11 at 19.16.38.png

                  especially this error:
                  Screenshot 2024-10-11 at 19.17.55.png

                  is very bad because some things of the thumbnailgrid are loaded by ajax and your server blocks ajax

                  maybe tell your webhost you'Re still getting ERR_HTTP2_PROTOCOL_ERROR errors and if they can fix it
                  you can see them in the google chrome web inspector console

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                  • arminunruhA arminunruh

                    hey i still get these errors:

                    Screenshot 2024-10-11 at 19.16.38.png

                    especially this error:
                    Screenshot 2024-10-11 at 19.17.55.png

                    is very bad because some things of the thumbnailgrid are loaded by ajax and your server blocks ajax

                    maybe tell your webhost you'Re still getting ERR_HTTP2_PROTOCOL_ERROR errors and if they can fix it
                    you can see them in the google chrome web inspector console

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                    alasdair17
                    wrote on last edited by alasdair17
                    #11

                    @arminunruh thanks man, I spoke to them and they say it is because there is 'mixed content' on my site. The issue still occurs though after sorting that, hmm, is strange as my other sites don't have this issue.

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                      alasdair17
                      wrote on last edited by
                      #12

                      They sent me back this screenshot saying I should speak to you again about it... https://www.awesomescreenshot.com/image/51070795?key=6e559732e3ee7970c04b5ffef552d5bb

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                      • A Offline
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                        alasdair17
                        wrote on last edited by alasdair17
                        #13

                        I did get this email sent to me which looks unrelated but you might want to see it, regarding the lightbox: See screenshot.

                        Screenshot 2024-10-14 at 14.30.22.png

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                          alasdair17
                          wrote on last edited by
                          #14

                          so I created a fresh install of wordpress to recreate the issue and it worked fine, no problems, until I imported the xml file of the posts, pages and media and then the issue occurred again. Let me know what you think @arminunruh, my host (Siteground) have an expert care service to take a closer look but it is quite expensive.

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                            alasdair17
                            wrote on last edited by
                            #15

                            hi again armin, the 'project mouseover thumbnail' setting is switched on but isn't in the gridder project page, it's just gone, could this be related?

                            It shows up in the code and when I untick 'display:none' it shows but crashes the wp-admin.

                            All my other sites on the same host/server are working fine, just seems to be this subdomain causing some issues. hmm...

                            Screenshot 2024-10-19 at 14.16.01.png Screenshot 2024-10-19 at 14.16.05.png

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                            • A Offline
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                              alasdair17
                              wrote on last edited by
                              #16

                              hi @arminunruh last update on this: i spoke to the server technicians and they said:

                              Screenshot 2024-10-23 at 09.20.49.png

                              thought you might be interested in seeing it.

                              i did a fresh wp install and was all working fine again until i created a new category and assigned projects to it and then returned to the thumbnail grid to switch off the new category and thats when it vanishes from the grid.

                              i've tried numerous things but just going to have to deal with the thumbnail grid not loading on the gridder which is fine really as still works on the live website. I started a new wp install which fixed the project thumbnail mouseover.

                              sorry for so many posts on this.

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                              • arminunruhA Online
                                arminunruhA Online
                                arminunruh
                                Global Moderator
                                wrote on last edited by
                                #17

                                ok so the ajax request is too large for your server to handle

                                i dont think its over 100mb though. im just sending some html, it should at most be 500kb i think.

                                i never saw this issue before

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