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  3. Site freezing intermittently

Site freezing intermittently

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  • O Offline
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    ollyb
    wrote on Oct 15, 2024, 12:00 PM last edited by
    #1

    Hello!

    I'm having an issue with my site after some cosmetic updates. It appear to work normally, but intermittently freezes and takes the browser with it. The problem occurs most frequently when flicking between categories in the project thumbnail grid, and then onto any page.

    I've tried all the trouble shooting methods in the blue box but have had no success here. I've been advised it may be JQuery not being loaded properly and there is code that seems to be relying on it.

    My website is www.ollyburn.com and if there's anything you can do to help it would be greatly appreciated.

    Many thanks,

    Olly

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      arminunruh
      Global Moderator
      wrote on Oct 23, 2024, 12:19 PM last edited by
      #2

      Screenshot 2024-10-23 at 14.17.43.png

      i get an error, these files cant be loaded it says

      these are not lay theme files though

      so ure saying u are here:
      https://ollyburn.com/everything/

      and then you click on a project thumbnail and then it freezes?

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        arminunruh
        Global Moderator
        wrote on Oct 23, 2024, 12:20 PM last edited by
        #3

        and what browser do u use?

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          ollyb
          wrote on Oct 28, 2024, 10:14 PM last edited by
          #4

          Appreciate the response.
          how bizarre! I use mostly Safari but have had the same issue in Chrome. It's more often when clicking between the categories in the "everything page" - or indeed clicking away from that page, onto "info" for example.

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            arminunruh
            Global Moderator
            wrote on Oct 29, 2024, 10:34 AM last edited by
            #5

            can u go to lay options → transitions when navigating

            and both transitions to fade or none

            then test again, does that fix it?

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              arminunruh
              Global Moderator
              wrote on Oct 29, 2024, 10:35 AM last edited by
              #6

              or set it to move up / move down

              anything other than a stagger animation

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                ollyb
                wrote on Oct 31, 2024, 12:19 PM last edited by
                #7

                thanks for the suggestion. Unfortunately the issue is still persisting

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                  arminunruh
                  Global Moderator
                  wrote on Nov 17, 2024, 10:42 AM last edited by
                  #8

                  hey i tried it more now and i could also get it to freeze now yes.

                  so i found this error:

                  https://use.typekit.net/gbr0lms.css
                  Screenshot 2024-11-17 at 11.38.42.png

                  it seems that your typekit font cant be loaded.
                  can you go to lay options → webfonts
                  and remove that font?

                  also i found another error

                  Screenshot 2024-11-17 at 11.39.49.png

                  if you update lay theme now, that error should be resolved.
                  but im not sure if that will fix the freezing, can you check please?

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                    arminunruh
                    Global Moderator
                    wrote on Nov 17, 2024, 10:48 AM last edited by
                    #9

                    and can you also try something else please:
                    can you try to set both "transitions on navigation" in "lay options"
                    to fade?

                    cause with all transitions other than none and fade, i coded it so it waits for all images to have loaded and only then starts the animation to show the project/page.
                    and if it takes longer than 3 seconds, it will just show it regardless.

                    i did that cause if no images are loaded yet, you wouldn't be able to see the in-animation (imagine an image that hasnt loaded, thus hasnt shown yet is just animated to move up. you wouldnt see the animation, cause the image is just not there yet)

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                      ollyb
                      wrote on Nov 20, 2024, 11:24 AM last edited by
                      #10

                      I think you've cracked it! I'm not sure which of those issues it was, but everything seems to be working responsively now. Thank you so much for your persistence.

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                        arminunruh
                        Global Moderator
                        wrote on Nov 20, 2024, 1:43 PM last edited by
                        #11

                        ok very nice!

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