*** You MUST post a LINK to where you see your problem. *** Also post the browser you use. If your problem is hard to describe please show a video or screenshot of the problem.

Read the text below before posting anything because that might solve your problem.

Please update Lay Theme & Lay Theme's plugins. You can only update Lay Theme if you have entered your License Key.

Take a look at http://laytheme.com/troubleshooting.html for known problems.

The website does not show correctly on the frontend? Please clear your cache of your cache plugin, disable all plugins and remove all custom CSS and JS and see if the problem persists. If your host does caching also clear your WordPress website's cache. If your WordPress Dashboard shows a warning "PHP Update required", please update your PHP version in your webhost control panel.

Make your questions and topic title clear and concise. Use the search function. Create a new topic instead of writing a question into an unrelated topic.

Use English. Post your question, don't message your question to us. Feel free to help others. No advertising, spam or promotions. Note that we won't answer every CSS question. Have a good day!

Known issues:

Customizer does not show up? http://laytheme.com/troubleshooting.html#customizer-does-not-show-up
If your website gets a fatal error and doesn't work at all, please send an email with your Lay Theme invoice or key to info@laytheme.com.
No images are shown when you click "+Image"? Disable "Jetpack" plugin.
Content does not show up? Try this and this and disable the plugin "Password Protected".
Have a license key related issue? Write an email to licensekeys@laytheme.com and provide the email you used to purchase lay theme.

Video as thumbnails