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    HTML5 Videos aren't playable on Firefox

    Bug Reports
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    • W
      wow123 last edited by

      Dear Armin,
      I think after I installed the carousel update I can not play html5 videos on firefox (though sometimes some videos work sometimes). On Internet Explorer it works. Before that update or maybe it was the last Laytheme update everything worked fine.
      Do you have an idea?

      A link on my page with videos (below):
      http://www.schroeder-andreas.com/denn-da-ist-keine-stelle-die-mich-nicht-sieht

      Thanks alot!

      Andreas

      1 Reply Last reply Reply Quote 0
      • arminunruh
        arminunruh Global Moderator last edited by

        hey thanks for the bugreport! i will look into this further and fix it soon.

        1 Reply Last reply Reply Quote 0
        • W
          wow123 last edited by

          Dear Armin,

          after the Update it still seems not working. It is strange, videos that I uploaded in the past still work on firefox (http://www.schroeder-andreas.com/theatre-des-petites-perceptiones/), but the others not.

          Dont have a clue.

          best greetings,
          Andreas

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          • arminunruh
            arminunruh Global Moderator last edited by

            hey wow123, I haven't fixed this yet! :/ Will work on this soon

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            • T
              tdecarcer last edited by

              Hi Armin,

              I'm having the same problem. My videos aren't playing on Firefox either.
              Also you cannot stop the videos on Safari.

              Any idea of how to fix this

              Thank you!
              Tomas

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              • mariusjopen
                mariusjopen Global Moderator last edited by

                Dear @tdecarcer
                which version of OS and browser do you use?

                We will have a look.

                All the best!

                Marius

                www.mariusjopen.world

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                • arminunruh
                  arminunruh Global Moderator last edited by

                  This post is deleted!
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                  • arminunruh
                    arminunruh Global Moderator last edited by

                    Hello guys!

                    I have looked at the problem and for me the videos are working on this site on firefox 58.0.1 :
                    http://www.schroeder-andreas.com/denn-da-ist-keine-stelle-die-mich-nicht-sieht

                    Please let me know which firefox version you use, thanks!

                    1 Reply Last reply Reply Quote 1
                    • First post
                      Last post

                    I don't answer or check forum DMs, please just post on the forum.

                    Try this to fix issues before you post:

                    Use the Search Feature. Maybe there is already a solution to your issue.

                    1. Update Lay Theme and all Lay Theme Addons
                    2. Disable all Plugins
                    3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                    4. Now see if your problem solved itself
                    5. Go here, see if your problem is listed here:
                    Troubleshooting

                    When you post:
                    1. Post a link to where the problem is
                    2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                    Thanks!

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