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    Html5 Video is not playing on Chrome in carousel

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    • A
      Alicez last edited by

      Hello,
      I have some problems with a video I uploaded in a carousel slideshow; it doesn't work on Chrome (just a blank space appears), but it works on Safari.
      The funny thing is that I've uploaded the same video before of 22MB and it worked. Then I changed it with a lighter version of 4MB and stopped working.
      Do you know how this could be fixed?

      Thank you very much in advance.
      Alice
      alicezani.com

      1 Reply Last reply Reply Quote 0
      • arminunruh
        arminunruh Global Moderator last edited by

        Hey Alice!

        I think it probably has to do with the way the video is formatted. Can you try and use the free program handbrake? https://handbrake.fr/

        With this program you can convert videos. Can you try and use your original video and convert it to a mp4 and then use that?

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        • A
          Alicez last edited by

          It worked!
          Thank you very much!

          1 Reply Last reply Reply Quote 1
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          I don't answer or check forum DMs, please just post on the forum.

          Try this to fix issues before you post:

          Use the Search Feature. Maybe there is already a solution to your issue.

          1. Update Lay Theme and all Lay Theme Addons
          2. Disable all Plugins
          3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
          4. Now see if your problem solved itself
          5. Go here, see if your problem is listed here:
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          2. If the problem is difficult to explain, post screenshots / link to a video to explain it

          Thanks!

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