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    Images not shown on (most?) mobile iOS devices

    Bug Reports
    not shown ios image missing
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    • M
      Marvic last edited by

      Hi,

      for some reason images won't show on mobile iOS devices (iPad/iPhone – Chrome and Safari). Instead of the image I only see this gray box (see pic).

      Anyone had similar problems?

      Cheers, M

      0_1491920190900_IMG_1945.PNG

      1 Reply Last reply Reply Quote 1
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hey Marvic!

        There might be many reasons.

        Can you provide a link to your website?

        Can you try to deactivate all Custom Code? (HTML, CSS, jQuery)

        Does this happen also on your local computer or only online?

        Le us know!

        Best!

        Marius

        www.mariusjopen.world

        M 1 Reply Last reply Reply Quote 0
        • M
          Marvic last edited by

          Hi Marius,

          thx for the quick answer.
          I tried to remove all custom code, it didn't help. And it only occurs on my iPhone and all the other iPhones i tried. Works on Android but idk about Windows etc.

          The dev-site is: http://test.sv-ffm.com/
          (Still kinda messy)

          1 Reply Last reply Reply Quote 0
          • M
            Marvic @mariusjopen last edited by

            @mariusjopen

            Update: It's also not working on Safari Desktop, forgot to mention that…

            Seems to be a Safari-Problem?

            Cheers, M

            1 Reply Last reply Reply Quote 0
            • mariusjopen
              mariusjopen Global Moderator last edited by

              Hey Marvic,

              this seems weird!

              Best is if you write an email to armin.unruh@gmail.com and include your username, password and a link to this conversation.

              All the best!

              Marius

              www.mariusjopen.world

              1 Reply Last reply Reply Quote 0
              • M
                Marvic last edited by

                Okay I wrote him… Thanks anyway Marius!

                omoore 1 Reply Last reply Reply Quote 1
                • omoore
                  omoore @Marvic last edited by

                  @Marvic Is the issue solved?
                  I experience the same: pictures dont show on phone safari 9.3.5 and desktop 9.1.3

                  1 Reply Last reply Reply Quote 0
                  • arminunruh
                    arminunruh Global Moderator last edited by

                    hey the reason the pictures weren't shown was special characters in the filenames of the pictures like äöü or spaces

                    1 Reply Last reply Reply Quote 0
                    • arminunruh
                      arminunruh Global Moderator last edited by

                      Or the reason could be this: Images do not show up or links don't work? This can be caused by switching from https to http or the other way around. You either have to re-insert the images and re-insert the links or you can switch back to http or https. Images might not show up because their filenames contain special characters.

                      1 Reply Last reply Reply Quote 0
                      • M
                        Marvic last edited by

                        Yeah it's solved! Like Armin said… get rid of the Umlaut-Characters and this should work…

                        omoore 1 Reply Last reply Reply Quote 0
                        • omoore
                          omoore @Marvic last edited by

                          @Marvic @arminunruh Yes, some special characters were causing the problem – Thanks!!

                          1 Reply Last reply Reply Quote 0
                          • mariusjopen
                            mariusjopen Global Moderator last edited by

                            That's a classic :-)

                            www.mariusjopen.world

                            1 Reply Last reply Reply Quote 0
                            • First post
                              Last post

                            I don't answer or check forum DMs, please just post on the forum.

                            Try this to fix issues before you post:

                            Use the Search Feature. Maybe there is already a solution to your issue.

                            1. Update Lay Theme and all Lay Theme Addons
                            2. Disable all Plugins
                            3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                            4. Now see if your problem solved itself
                            5. Go here, see if your problem is listed here:
                            Troubleshooting

                            When you post:
                            1. Post a link to where the problem is
                            2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                            Thanks!

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