Media Library Bug
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Hello,
I designed a website for a client, a couple of month ago
http://www.muscle.cool/
Since, They manage and update contents by their own,
everything was fine.But since today, they couldn't access to media library when they try to change a project thumbnail.
Do you know what happen ? I searched in the forum, and I can see there was the same problems in the past with some lay theme update, but I don't know how to fix it..
Best,
Hugo -
Hi Hugo!
Nice website!
Did you do an update recently?
It can also be a server issue? Maybe the server is full?
Best is if you write an email to armin.unruh@gmail.com and include your username, password and a link to this conversation.
All the best!
Marius
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Hi Marius,
Thanks.
Yes everything was updated,
I don't think the server is full.Ok I'll write you an email.
Thanks for your answer.
Best,
Hugo. -
Nevermind,
I just had to disable Jetpack Plugin, the client installed it by their own, I didn't saw it..
Sorry,
Best, Hugo -
There you go!
:-)
I don't answer or check forum DMs, please just post on the forum.
Try this to fix issues before you post:
Use the Search Feature. Maybe there is already a solution to your issue.
1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. Now see if your problem solved itself
5. Go here, see if your problem is listed here:
Troubleshooting
When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it
