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    Media Library Bug

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    • H
      HugoBlanzat last edited by

      Hello,

      I designed a website for a client, a couple of month ago
      http://www.muscle.cool/
      Since, They manage and update contents by their own,
      everything was fine.

      But since today, they couldn't access to media library when they try to change a project thumbnail.

      Do you know what happen ? I searched in the forum, and I can see there was the same problems in the past with some lay theme update, but I don't know how to fix it..

      Best,
      Hugo

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hi Hugo!

        Nice website!

        Did you do an update recently?

        It can also be a server issue? Maybe the server is full?

        Best is if you write an email to armin.unruh@gmail.com and include your username, password and a link to this conversation.

        All the best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • H
          HugoBlanzat last edited by

          Hi Marius,

          Thanks.

          Yes everything was updated,
          I don't think the server is full.

          Ok I'll write you an email.

          Thanks for your answer.

          Best,
          Hugo.

          1 Reply Last reply Reply Quote 1
          • H
            HugoBlanzat last edited by

            Nevermind,

            I just had to disable Jetpack Plugin, the client installed it by their own, I didn't saw it..

            Sorry,
            Best, Hugo

            1 Reply Last reply Reply Quote 0
            • mariusjopen
              mariusjopen Global Moderator last edited by

              There you go!
              :-)

              www.mariusjopen.world

              1 Reply Last reply Reply Quote 0
              • First post
                Last post

              I don't answer or check forum DMs, please just post on the forum.

              Try this to fix issues before you post:

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

              When you post:
              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

              Thanks!

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