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    License Key doesn't work

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    • M
      maximilian last edited by maximilian

      Hello, I bought a license key on March 21, 2017, but it does not work. Please help.
      here is my mailadress office@maximiliansalzer.at

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hi maximilian!

        Sorry for the late reply!

        We will look into it asap!

        All the best!

        Marius

        www.mariusjopen.world

        M 1 Reply Last reply Reply Quote 0
        • M
          maximilian last edited by

          Hello Marius,

          thank you.

          All the best, max

          1 Reply Last reply Reply Quote 0
          • M
            maximilian @mariusjopen last edited by

            @mariusjopen ??

            1 Reply Last reply Reply Quote 0
            • mariusjopen
              mariusjopen Global Moderator last edited by

              Hi Maximilian,
              sorry. Confusion.
              I thought Armin had a look already.

              Did you check you spam folder for emails by Gumroad?
              We use this service to send out the links and licenses.

              I will ask Armin now.

              Best! :-)

              Marius

              www.mariusjopen.world

              M 1 Reply Last reply Reply Quote 0
              • M
                maximilian @mariusjopen last edited by

                @mariusjopen
                hello marius!

                yes i have checked my mails (and the spam folder) but there is no mail from gumroad.

                best, max

                1 Reply Last reply Reply Quote 0
                • arminunruh
                  arminunruh Global Moderator last edited by

                  Hey Maximilian!

                  Hmm I see, I sent you an email.

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post

                  Try this to fix issues before you post:

                  Use the Search Feature. Maybe there is already a solution to your issue.

                  1. Update Lay Theme and all Lay Theme Addons
                  2. Disable all Plugins
                  3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                  4. Now see if your problem solved itself
                  5. Go here, see if your problem is listed here:
                  Troubleshooting

                  When you post:
                  1. Post a link to where the problem is
                  2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                  Thanks!

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