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    having problem with adding image/video/ thumbnail.

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    • M
      mehregan last edited by

      When I go to edit new project/page and click on to add image/video/thumbnail, the image locator doe sent launch properly and it just opens up as a blank page so I'm not able to upload or see any image.
      I was wondering how I could have it fixed.
      Thanks.

      1 Reply Last reply Reply Quote 0
      • M
        mehregan last edited by

        this is how it looks like!
        0_1494648514082_Screen Shot 2017-05-12 at 9.08.19 PM.png

        1 Reply Last reply Reply Quote 0
        • O
          odomera last edited by

          Same problem here with a freshly bought license. Were you able to fix this already or is this a general bug?

          1 Reply Last reply Reply Quote 0
          • mariusjopen
            mariusjopen Global Moderator last edited by

            Hi you two,

            it is possible that you have an extra plugin installed which causes a problem.

            Did you check those points?

            • Images do not show up or links don't work? This can be caused by switching from https to http or the other way around. You either have to re-insert the images and re-insert the links or you can switch back to http or https. Images might not show up because their filenames contain special characters.

            • No images are shown when you click "+Image"? Disable "Jetpack" plugin.

            • Projects do not show up? Try this and this.

            I hope that helped!

            Best!

            Marius

            www.mariusjopen.world

            M 1 Reply Last reply Reply Quote 0
            • O
              odomera last edited by

              Deactivating "Jetpack" plugin solved this for me!

              1 Reply Last reply Reply Quote 1
              • mariusjopen
                mariusjopen Global Moderator last edited by

                :bath_tone2: :bath_tone2:

                www.mariusjopen.world

                1 Reply Last reply Reply Quote -1
                • M
                  mehregan @mariusjopen last edited by

                  @mariusjopen thanks a lot it worked

                  1 Reply Last reply Reply Quote 1
                  • First post
                    Last post

                  Try this to fix issues before you post:

                  Use the Search Feature. Maybe there is already a solution to your issue.

                  1. Update Lay Theme and all Lay Theme Addons
                  2. Disable all Plugins
                  3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                  4. Now see if your problem solved itself
                  5. Go here, see if your problem is listed here:
                  Troubleshooting

                  When you post:
                  1. Post a link to where the problem is
                  2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                  Thanks!

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