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    No lay.zip received

    Installation Problems
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    • R
      radim last edited by

      Re: [Purchased Lay Theme](No E-Mail with Download-Link)
      Hello Armin,
      I just bought the Single License with Carousel but did not received the lay.zip file. I guess I should got link in email but there's only the one with key.

      Thanks for help!
      R

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hey radim!

        Can you check your SPAM or email account for Gumroad. This is the service which should have sent you the file.

        If you got no mail for sure write an email to armin.unruh@gmail.com.

        :-)

        All the best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • R
          radim last edited by

          Hello Marius,
          The problem was I didnt expect the Gumroad email will have the download link too. I just found it there with no problem now,

          Thanks for help!
          R

          1 Reply Last reply Reply Quote 1
          • mariusjopen
            mariusjopen Global Moderator last edited by

            Perfect!

            www.mariusjopen.world

            1 Reply Last reply Reply Quote 0
            • First post
              Last post

            Try this to fix issues before you post:

            Use the Search Feature. Maybe there is already a solution to your issue.

            1. Update Lay Theme and all Lay Theme Addons
            2. Disable all Plugins
            3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
            4. Now see if your problem solved itself
            5. Go here, see if your problem is listed here:
            Troubleshooting

            When you post:
            1. Post a link to where the problem is
            2. If the problem is difficult to explain, post screenshots / link to a video to explain it

            Thanks!

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