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    License key missing

    Installation Problems
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    • W
      weiss last edited by

      Hi
      i already sent an email but i didn't receive my key.
      can you help me?
      thanks

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hi Weiss,

        can you check in your SPAM folder for an email by Gumroad. This is the service we use to send the download link + license.

        It should be there :-)

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • W
          weiss last edited by

          ok I'm really sorry but can you send me this email again? I didn't found it or already deleted it.
          thank you :)

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Hi Weiss!

            Best is if you write an email to armin.unruh@gmail.com and include your username, password and a link to this conversation.

            Best!

            Marius

            www.mariusjopen.world

            1 Reply Last reply Reply Quote 0
            • S
              sibyllehornung last edited by

              I have the same problem as Weiss. I didn't get an e-mail with my 10 License keys (I ordered a package), also not in my spam folder. I wrote Armin Unruh an e-mail right now. I hope he'll reply asap :)

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              • mariusjopen
                mariusjopen Global Moderator last edited by

                Hi sibyllehornung!

                I am sure he will!

                Best!

                Marius

                www.mariusjopen.world

                1 Reply Last reply Reply Quote 0
                • E
                  evelyn last edited by

                  @sibyllehornung said in License key missing
                  I have the same problem, I checked the spam list and wrote the email twice and still did not received any response. Please can anyone help me?

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                  • mariusjopen
                    mariusjopen Global Moderator last edited by

                    Hi evelyn!

                    I will follow up on this!

                    All the best!

                    Marius

                    www.mariusjopen.world

                    1 Reply Last reply Reply Quote 0
                    • A
                      aliecoco last edited by

                      Hello,

                      I'm having the same problem.
                      Can you help please?

                      1 Reply Last reply Reply Quote 0
                      • First post
                        Last post

                      Try this to fix issues before you post:

                      Use the Search Feature. Maybe there is already a solution to your issue.

                      1. Update Lay Theme and all Lay Theme Addons
                      2. Disable all Plugins
                      3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                      4. Now see if your problem solved itself
                      5. Go here, see if your problem is listed here:
                      Troubleshooting

                      When you post:
                      1. Post a link to where the problem is
                      2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                      Thanks!

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