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  3. License key missing

License key missing

Scheduled Pinned Locked Moved Installation Problems
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  • W Offline
    W Offline
    weiss
    wrote on last edited by
    #1

    Hi
    i already sent an email but i didn't receive my key.
    can you help me?
    thanks

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    0
    • mariusjopenM Offline
      mariusjopenM Offline
      mariusjopen
      Global Moderator
      wrote on last edited by
      #2

      Hi Weiss,

      can you check in your SPAM folder for an email by Gumroad. This is the service we use to send the download link + license.

      It should be there :-)

      Marius

      www.mariusjopen.world

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      • W Offline
        W Offline
        weiss
        wrote on last edited by
        #3

        ok I'm really sorry but can you send me this email again? I didn't found it or already deleted it.
        thank you :)

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        • mariusjopenM Offline
          mariusjopenM Offline
          mariusjopen
          Global Moderator
          wrote on last edited by
          #4

          Hi Weiss!

          Best is if you write an email to armin.unruh@gmail.com and include your username, password and a link to this conversation.

          Best!

          Marius

          www.mariusjopen.world

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          • S Offline
            S Offline
            sibyllehornung
            wrote on last edited by
            #5

            I have the same problem as Weiss. I didn't get an e-mail with my 10 License keys (I ordered a package), also not in my spam folder. I wrote Armin Unruh an e-mail right now. I hope he'll reply asap :)

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            • mariusjopenM Offline
              mariusjopenM Offline
              mariusjopen
              Global Moderator
              wrote on last edited by
              #6

              Hi sibyllehornung!

              I am sure he will!

              Best!

              Marius

              www.mariusjopen.world

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              • E Offline
                E Offline
                evelyn
                wrote on last edited by
                #7

                @sibyllehornung said in License key missing
                I have the same problem, I checked the spam list and wrote the email twice and still did not received any response. Please can anyone help me?

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                • mariusjopenM Offline
                  mariusjopenM Offline
                  mariusjopen
                  Global Moderator
                  wrote on last edited by
                  #8

                  Hi evelyn!

                  I will follow up on this!

                  All the best!

                  Marius

                  www.mariusjopen.world

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                  • A Offline
                    A Offline
                    aliecoco
                    wrote on last edited by
                    #9

                    Hello,

                    I'm having the same problem.
                    Can you help please?

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                    I also code custom websites or custom Lay features.
                    šŸ’æ Email me here: šŸ’æ
                    info@laytheme.com

                    Before you post:
                    1. When using a WordPress Cache plugin, disable it or clear your cache.
                    2. Update Lay Theme and all Lay Theme Addons
                    3. Disable all Plugins
                    4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                    This often solves issues you might run into

                    When you post:
                    1. Post a link to where the problem is
                    2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                    3. If the problem is difficult to explain, post screenshots / link to a video to explain it
                    Online Users
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                    alasdair17
                    Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
                    laytheme.com
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