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    Can not add images & carousel not working after update

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    • W
      Winkelmann last edited by Winkelmann

      Hi there!

      Somehow I am not able to add any images to my project. When I try to change the Project Thumbnail I only get a white window (pic attached) as well. I deinstalled the Jetpack, which causes this problem as far as I´ve read. No changes.

      This problem appeared yesterday while uploading a certain amount of images. I got webspace left. Maybe it has something to do with the newest carousel-plugin I installed while updating the site? After updating to the newest carousel-plugin the carousels I had in use quite often don’t show up any more too.

      Other Option: I am not running on the newest Lay Theme 2.1.5. Version. Could an update help? If so I would need the license key which I lost or somehow didn`t get with the purchase of the theme back in last year.

      Moreover the site is running very slowly. Any ideas? Or yeah, and here`s the site.

      alexanderwinkelmann.com

      THANK YOU VERY MUCH IN ADVANCE!

      Alex

      1 Reply Last reply Reply Quote 0
      • L
        lionelbonnaz last edited by

        same issue ! 0_1496409182126_Screen Shot 2017-06-02 at 15.12.31.png image url)

        1 Reply Last reply Reply Quote 0
        • mariusjopen
          mariusjopen Global Moderator last edited by

          Hi you two!

          Did you check this?
          No images are shown when you click "+Image"? Disable "Jetpack" plugin.

          Can you write Armin an email about the License Key? If you bought it you can get it again of course.

          Check in your SPAM folder for an email by Gumroad. This is the service which we use for the download link!

          Best!

          Marius

          www.mariusjopen.world

          A 1 Reply Last reply Reply Quote 0
          • O
            Olek last edited by

            Hi
            I got the same problems.

            Olek

            1 Reply Last reply Reply Quote 0
            • mariusjopen
              mariusjopen Global Moderator last edited by

              Hi Olek!

              Can you post a link to your website?

              Many thanks!

              Marius

              www.mariusjopen.world

              1 Reply Last reply Reply Quote 0
              • O
                Olek last edited by

                Sure

                http://www.modzelew.ski

                best regards
                Olek

                1 Reply Last reply Reply Quote 0
                • mariusjopen
                  mariusjopen Global Moderator last edited by

                  But I can see your images Olek.

                  The problem remained?

                  www.mariusjopen.world

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                  • A
                    Anha @mariusjopen last edited by

                    @mariusjopen

                    I have the same problem. What can I do? I posted the article already, but don`t have a reply:

                    @anha said in Carousel button doesn`t open the media screen. Can`t add carousel.:

                    Browser: Mozilla, Chrome

                    The Plugin Carousel is actived. I can see it and click it but nothing happens.
                    Think the mediascreen to choose carousel images should open, but it doesn`t.!

                    0_1537821474235_Screenshot (101).png

                    1 Reply Last reply Reply Quote 0
                    • mariusjopen
                      mariusjopen Global Moderator last edited by

                      Dear @Anha
                      since the thread is quite old…

                      Do you have LayTheme up to date? Wordpress s well? Can you deactivate all plugins?

                      Best!

                      Marius

                      www.mariusjopen.world

                      L 1 Reply Last reply Reply Quote 0
                      • L
                        Lu Liang last edited by

                        Hi Marius,
                        I had same problem like Anha had, my +Carousel doesn't open media window. I tried deactive, re-install, update. It's still not working. Please help!
                        Thanks!
                        Lu

                        1 Reply Last reply Reply Quote 0
                        • L
                          Lu Liang @mariusjopen last edited by

                          @mariusjopen
                          Hi Marius,
                          I had same problem like Anha had, my +Carousel doesn't open media window. I tried deactive, re-install, update. It's still not working. Please help!
                          Thanks!
                          Lu

                          1 Reply Last reply Reply Quote 0
                          • mariusjopen
                            mariusjopen Global Moderator last edited by

                            Dear @Lu-Liang
                            you need to click in image to insert images when you are inside of the carousel.

                            0_1538663384770_Bildschirmfoto 2018-10-04 um 16.29.07.png

                            But I assume you know that.

                            Can you send me a PM with a link to this conversation your username and password?
                            I will then have a look.

                            Best!

                            Marius

                            www.mariusjopen.world

                            1 Reply Last reply Reply Quote 0
                            • First post
                              Last post

                            I don't answer or check forum DMs, please just post on the forum.

                            Try this to fix issues before you post:

                            Use the Search Feature. Maybe there is already a solution to your issue.

                            1. Update Lay Theme and all Lay Theme Addons
                            2. Disable all Plugins
                            3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                            4. Now see if your problem solved itself
                            5. Go here, see if your problem is listed here:
                            Troubleshooting

                            When you post:
                            1. Post a link to where the problem is
                            2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                            Thanks!

                            Online Users

                            L

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