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    licence key doesn't work

    Installation Problems
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    • L
      leahem last edited by

      Hi!

      I bought a Lay Theme Single License a few weeks ago and I just wanted to get started but my license key doesn't work.
      Wordpress doesn't even register it or say it's incorrect. Can you please help me out?

      Thanks in advance!
      Leah

      1 Reply Last reply Reply Quote 0
      • L
        lionelbonnaz last edited by

        Have you made the update ?

        1 Reply Last reply Reply Quote 1
        • L
          leahem last edited by

          Yeah I literally updated everything I could!

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Hi Leah!

            please apologise the delay!

            Armin will check the license now!

            Best! :-)

            Marius

            www.mariusjopen.world

            1 Reply Last reply Reply Quote 0
            • arminunruh
              arminunruh Global Moderator last edited by

              Hey leahem!
              I have checked your key and it seems to not have been activated yet. It could be that your webhosts' mod_security settings prevent the connection to my license key server. That's my guess. You could ask your webhost to disable mod_security for you and then try again or you can leave it the way it is. Lay Theme works fine even when you can't activate the key.

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              • First post
                Last post

              I don't answer or check forum DMs, please just post on the forum.

              Try this to fix issues before you post:

              Use the Search Feature. Maybe there is already a solution to your issue.

              1. Update Lay Theme and all Lay Theme Addons
              2. Disable all Plugins
              3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
              4. Now see if your problem solved itself
              5. Go here, see if your problem is listed here:
              Troubleshooting

              When you post:
              1. Post a link to where the problem is
              2. If the problem is difficult to explain, post screenshots / link to a video to explain it

              Thanks!

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