After purchase of lay theme single licence, did not recieve licence key
wouterdeboeck last edited by
Hello, I pruchased a single licence for lay theme today at 6pm CET but have yet to recieve the licence key that is needed to activate the theme. I have sent several messages to support, but no answer. I have checked my spam folder, it's not there either. Can someone check this please?
Thank you very much,
Wouter De Boeck
mariusjopen Global Moderator last edited by
can you check you mails for a mail from Gumroad? This is the service which we use to ship the links and licenses.
Try this to fix issues before you post:
Use the Search Feature. Maybe there is already a solution to your issue.
1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. Now see if your problem solved itself
5. Go here, see if your problem is listed here:
When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it