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    After purchase of lay theme single licence, did not recieve licence key

    Installation Problems
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    • W
      wouterdeboeck last edited by

      Hello, I pruchased a single licence for lay theme today at 6pm CET but have yet to recieve the licence key that is needed to activate the theme. I have sent several messages to support, but no answer. I have checked my spam folder, it's not there either. Can someone check this please?

      Thank you very much,

      Wouter De Boeck

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hi Wouter,

        can you check you mails for a mail from Gumroad? This is the service which we use to ship the links and licenses.

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • First post
          Last post

        Try this to fix issues before you post:

        Use the Search Feature. Maybe there is already a solution to your issue.

        1. Update Lay Theme and all Lay Theme Addons
        2. Disable all Plugins
        3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
        4. Now see if your problem solved itself
        5. Go here, see if your problem is listed here:
        Troubleshooting

        When you post:
        1. Post a link to where the problem is
        2. If the problem is difficult to explain, post screenshots / link to a video to explain it

        Thanks!

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