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    Video thumbnails (Chrome)

    Bug Reports
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    • A
      adam last edited by

      Hey guys

      I have had this bug for a little while now and all updates don't seem to correct the issue.

      Using a short mp4 file for thumbnails doesn't work for me in Chrome. I think its a simple auto play function that doesn't allow it to work because I am able to right click the thumbnail to see controls and play it manually.

      Any help on the issue would be greatly appreciated

      Thanks

      1 Reply Last reply Reply Quote 0
      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hi Adam,

        I also use Chrome and for me it works.

        Can you inspect the element and see if it looks the same like here:
        0_1500025879296_Bildschirmfoto 2017-07-14 um 11.48.44.png

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
        • A
          adam last edited by

          Hey Marius

          Thanks for getting back to me. Much appreciated. Using inspect element shows exactly the same result as your screenshot.

          0_1500090201736_Screenshot 2017-07-15 13.40.06.png

          1 Reply Last reply Reply Quote 0
          • mariusjopen
            mariusjopen Global Moderator last edited by

            Hi Adam!

            Best is if you write an email to armin.unruh@gmail.com and include your username, password and a link to this conversation.

            Best!

            Marius

            www.mariusjopen.world

            1 Reply Last reply Reply Quote 0
            • S
              Silviaperez last edited by

              Hey Guys!

              The same is happening to me, have you guys could fix it?

              1 Reply Last reply Reply Quote 0
              • mariusjopen
                mariusjopen Global Moderator last edited by

                Hi Silviaperez!

                Sure! We are on it! Can you also write Armin about it?

                Best!

                Marius

                PS: Can you both also post a link to the website? Otherwise it will be difficult to check.

                www.mariusjopen.world

                1 Reply Last reply Reply Quote 0
                • H
                  huertels last edited by

                  Hi,

                  The same is happening to me. The website is under maintenance mode so I can't share it yet.

                  Can I see some example of the video thumbnail working good? Should it start only when hover on it?

                  Thanks.

                  1 Reply Last reply Reply Quote 0
                  • mariusjopen
                    mariusjopen Global Moderator last edited by

                    Dear @huertels

                    can you post a link to your website?

                    On my temporary testing page you can see the video-thumbnail working well on autoplay:
                    http://www.laytheme.mariusjopen.com/

                    It starts when it is loaded. Not on hover.

                    Best!

                    Marius

                    www.mariusjopen.world

                    1 Reply Last reply Reply Quote 0
                    • arminunruh
                      arminunruh Global Moderator last edited by

                      Please post a URL to where you have the problem, I can't reproduce the problem

                      1 Reply Last reply Reply Quote 0
                      • H
                        huertels last edited by

                        As I said, the website is under maintenance mode so even if I share it, you won't be able to see it unless I give you access to WP. I sent you an email.

                        1 Reply Last reply Reply Quote 0
                        • H
                          huertels last edited by

                          This is kind of weird too. If I don't have a Project Thumbnail (.jpg) it doesn't allow me to update or publish the project, even if I have a Project Thumbnail Video (.mp4).

                          0_1531829127362_Captura de pantalla 2018-07-17 a las 13.32.46.png

                          1 Reply Last reply Reply Quote 0
                          • arminunruh
                            arminunruh Global Moderator last edited by

                            yes u always need a project thumbnail, regardless of whether u use a video or not

                            1 Reply Last reply Reply Quote 0
                            • arminunruh
                              arminunruh Global Moderator last edited by

                              i solved the video problem on your page and updated your website with the fix. the fix will be released for others with the next update :))

                              1 Reply Last reply Reply Quote 0
                              • H
                                huertels last edited by

                                Thank you very much! As a recommendation for future updates, the client is asking for pause the autoplay when the mouse is not over.

                                This is a good example: http://manson.st/work

                                1 Reply Last reply Reply Quote 0
                                • mariusjopen
                                  mariusjopen Global Moderator last edited by

                                  Dear @huertels
                                  ah, that is a great effect.

                                  Thank you for sharing.

                                  Best!

                                  Marius

                                  www.mariusjopen.world

                                  1 Reply Last reply Reply Quote 0
                                  • First post
                                    Last post

                                  I don't answer or check forum DMs, please just post on the forum.

                                  Try this to fix issues before you post:

                                  Use the Search Feature. Maybe there is already a solution to your issue.

                                  1. Update Lay Theme and all Lay Theme Addons
                                  2. Disable all Plugins
                                  3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                                  4. Now see if your problem solved itself
                                  5. Go here, see if your problem is listed here:
                                  Troubleshooting

                                  When you post:
                                  1. Post a link to where the problem is
                                  2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                                  Thanks!

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