Login problem after moving website
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I moved my Laytheme website from one domain to another. using the "Moving a Lay Theme website" documentation. Thank you for that!
Everything went fine and it looks like everything moved accordingly. However it became impossible for me to log into the new domain .../wp-admin. I get the message "Sorry, you are not allowed to access this page."
I tried disabling plugins and themes through ftp but without result. returning the same error.
I had updated wordpress, all plugins and Laytheme before moving everything.Any other suggestions I can explore?
Thanks -
Hi Vraagje,
have a look here:
https://wordpress.org/support/topic/wp-admin-sorry-you-are-not-allowed-to-access-this-page/But this is probably what you meant by disabling all the plugins, right?
This above is about table prefix. Did you check that?
Let me know!
Marius
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Hi Marius,
I did already some trouble shooting myself and tried indeed already disabling all plugins and themes.
The table prefix is also not the problem, the moving of the website did work. The website looks the same on both domains. Only problem I can not login to my dashboard on the new domain.
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Hi Vraagje,
this is indeed a strange thing.
If I were you I would try to install the website on a different webhost. It can also just be a subdomain of someone.
If the problem stays, we know it is from Wordpress or Laytheme.
Best!
Marius
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Hi Marcus,
I managed to work around the problem. Only now I stumbled upon another problem; since I can't get into my old domain wordpress dashboard anymore, I can't deactivate that key anymore. Could you help me with that.
And one other question; Can the subdomain use the same licence key as the main domain?
Thanks! -
Hi vraagje!
I will check this for you.
Best!
Marius
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Hey @vraagje if you want me to reset your key please send an email to me: info@laytheme.com and let me know which email your key is registered with.
I think activating the key on a subdomain and on the domain counts as 2 activations
I don't answer or check forum DMs, please just post on the forum.
Try this to fix issues before you post:
Use the Search Feature. Maybe there is already a solution to your issue.
1. Update Lay Theme and all Lay Theme Addons
2. Disable all Plugins
3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
4. Now see if your problem solved itself
5. Go here, see if your problem is listed here:
Troubleshooting
When you post:
1. Post a link to where the problem is
2. If the problem is difficult to explain, post screenshots / link to a video to explain it
