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    set row video background bug

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    • P
      pol last edited by

      hi! Im trying to add a "set row video background" but set .mp4 doesnt seem to load properly with recent uploaded material. it just works with old videos..

      do you know how to fix it?

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      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hi Pol!

        You have the newest version of LayTheme installed?

        What exactly does not work? The video does not play or you cannot even embed the video?

        Best!

        Marius

        www.mariusjopen.world

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        • P
          pol last edited by

          yes, I have 2.0.9

          and the thing is that I can not even embed the video, it shows a forbidden symbol on the "ok" button

          P.

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          • mariusjopen
            mariusjopen Global Moderator last edited by

            Hi Pol!

            You also need to set a background image in the same window.

            Have a look here:

            0_1501838435590_Bildschirmfoto 2017-08-04 um 11.20.18.png

            I hope I could Help!

            All the best!

            Marius

            www.mariusjopen.world

            P 1 Reply Last reply Reply Quote 0
            • P
              pol @mariusjopen last edited by

              @mariusjopen I know I know, but it doesnt work! it doesnt load the video somehow!

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              • mariusjopen
                mariusjopen Global Moderator last edited by

                Hi Pol, did you try different versions of the video?
                Maybe it is encoded in a weird way?

                www.mariusjopen.world

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                • P
                  pol last edited by

                  no luck, I tried several videos and no luck...

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                  • mariusjopen
                    mariusjopen Global Moderator last edited by

                    Hi Pol,

                    you mentioned in another post that you use multisites and you have problems uploading files. You think it can be connected to that?

                    Does it work on an empty LayTheme installation on your local computer?

                    All the best!

                    Marius

                    www.mariusjopen.world

                    P 1 Reply Last reply Reply Quote 0
                    • P
                      pol @mariusjopen last edited by

                      @mariusjopen hey! actually this was something I realized before working on multisites, so im afraid its not connected to that!

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                      • First post
                        Last post

                      I don't answer or check forum DMs, please just post on the forum.

                      Try this to fix issues before you post:

                      Use the Search Feature. Maybe there is already a solution to your issue.

                      1. Update Lay Theme and all Lay Theme Addons
                      2. Disable all Plugins
                      3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                      4. Now see if your problem solved itself
                      5. Go here, see if your problem is listed here:
                      Troubleshooting

                      When you post:
                      1. Post a link to where the problem is
                      2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                      Thanks!

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