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    Auto-play videos don't play in Safari

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    • S
      saralandeira last edited by

      Hi Armin,

      I am having an issue with the 3 videos that are set to auto-play on my site www.what-the.studio.
      These don’t play in Safari, although they work well in Chrome.
      2 of the videos are the two first images in the project ‘Plant22' (first project as you scroll down), and the 3rd video is the first image of the project ‘COLORS’ (6th project as you scroll down). Do you know how to solve this issue?

      Many thanks in advance!

      Regards,
      Sara

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      • D
        Davide last edited by

        Hi Armin

        As Sara, I'm experiencing the same problem. Project video thumbnails don't play in Safari but they do in Chrome. Actually I have 5 video thumbnails and just the 1st video works in Safari whereas the rest just stay still. In chrome they work perfectly instead.

        Thanks for your help!

        Best,
        D.

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        • mariusjopen
          mariusjopen Global Moderator last edited by

          Hi @Davide & @saralandeira

          this sounds like a bug.

          We will look into that!

          Best!

          Marius

          www.mariusjopen.world

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          • D
            Davide last edited by

            Hi @mariusjopen

            Thanks a lot- looking forward!

            Best,
            D.

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            • arminunruh
              arminunruh Global Moderator last edited by

              Hey Sara, what is your Safari version?

              1 Reply Last reply Reply Quote 0
              • arminunruh
                arminunruh Global Moderator last edited by

                Ok I realized it was a bug with Safari 11. You can update your lay theme version to 2.2.7 and then it should work :)
                Have a good day!

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                • D
                  Davide last edited by

                  Great, thanks a lot @arminunruh it's working fine now. Best!

                  1 Reply Last reply Reply Quote 0
                  • S
                    saralandeira last edited by

                    Thanks @arminunruh !

                    1 Reply Last reply Reply Quote 0
                    • J
                      joshwatts last edited by

                      @arminunruh said in Auto-play videos don't play in Safari:

                      2.2.7

                      +1 Having this same issue on Lay Version 3.3.5 now...

                      No mp4 videos showing on Safari. Desktop & Mobile

                      www.barkandbite.com

                      I've disabled all plugins and custom code. Thanks!

                      1 Reply Last reply Reply Quote 0
                      • First post
                        Last post

                      Before you post

                      Use the Search Feature. Maybe there is already a solution to your issue.

                      1. Update Lay Theme and all Lay Theme Addons
                      2. Disable all Plugins
                      3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
                      4. Now see if your problem solved itself
                      5. Go here, see if your problem is listed here:
                      Troubleshooting

                      When you post:
                      1. Post a link to where the problem is
                      2. If the problem is difficult to explain, post screenshots / link to a video to explain it

                      Thanks!

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