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    lay key / install new wordpress

    Installation Problems
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    • S
      sebastian_e last edited by

      Dear Lay Team!

      i have a problem: i have registrated a new domain some days ago and bought a single licence yesterday. i registered the lay theme yesterday as well. now i talked to the hoster and it turned out, that i bought the wrong hosting package, it doesn't support wordpress updated. they have a wordpress hosting package as well and i can easily change it, so that's no problem. but i guess i have to intall wordpress new then and i'm afraid that i would need another lay-key then. is it possible to delete the old key and get a new one then? there wasn't any content uploaded until now...

      i know it't my fault but i would be grateful if you could help me anyhow. of course i can send you the bill numer and the key via mail.

      thanks a lot!

      sebastian

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      • mariusjopen
        mariusjopen Global Moderator last edited by

        Hi @sebastian_e
        did you try to install LayTheme on your new webshost package?
        I think you do not need another key. Try to install it and just enter the key. If you run into trouble – let me know!

        Best!

        Marius

        www.mariusjopen.world

        1 Reply Last reply Reply Quote 0
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        Before you post

        Use the Search Feature. Maybe there is already a solution to your issue.

        1. Update Lay Theme and all Lay Theme Addons
        2. Disable all Plugins
        3. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code ", click "Save Changes"
        4. Now see if your problem solved itself
        5. Go here, see if your problem is listed here:
        Troubleshooting

        When you post:
        1. Post a link to where the problem is
        2. If the problem is difficult to explain, post screenshots / link to a video to explain it

        Thanks!

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