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  3. 'customize' page in dashboard not loading anymore

'customize' page in dashboard not loading anymore

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  • M Offline
    M Offline
    mikeygilles
    wrote on last edited by mikeygilles
    #1

    Hi, firstly thanks for such a great flexible and functional theme.

    I'm updating the design a site I built earlier this year on Laytheme but am now unable to load the customize page in dashboard to change the front page to the new holding page.

    Not sure if it is related but the Media Library doesn't show when navigating from the dashboard too, but can access it when uploading media when editing a page.

    I'm currently using Chrome 62.0.3202.94 and Safari 9.1.3

    Many thanks in advance, Mikey

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    • mariusjopenM Offline
      mariusjopenM Offline
      mariusjopen
      Global Moderator
      wrote on last edited by
      #2

      Hi @mikeygilles
      which plugins do you use?
      Try to deactivate Jetpack.

      You cannot select your frontpage here?
      0_1512737326332_Bildschirmfoto 2017-12-08 um 13.48.24.png

      0_1512737332290_Bildschirmfoto 2017-12-08 um 13.48.27.png

      Let me know :-)

      Marius

      www.mariusjopen.world

      M 1 Reply Last reply
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      • mariusjopenM mariusjopen

        Hi @mikeygilles
        which plugins do you use?
        Try to deactivate Jetpack.

        You cannot select your frontpage here?
        0_1512737326332_Bildschirmfoto 2017-12-08 um 13.48.24.png

        0_1512737332290_Bildschirmfoto 2017-12-08 um 13.48.27.png

        Let me know :-)

        Marius

        M Offline
        M Offline
        mikeygilles
        wrote on last edited by
        #3

        Hi @mariusjopen thanks! No Jetpack but I did have a redundant plugin, 'Simple Admin Language Change' still activated, which I have now deactivated. 'Customize' and 'Media Library' are both working again. You're the best thanks again for your speedy reply.

        Mikey

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        I also code custom websites or custom Lay features.
        šŸ’æ Email me here: šŸ’æ
        info@laytheme.com

        Before you post:
        1. When using a WordPress Cache plugin, disable it or clear your cache.
        2. Update Lay Theme and all Lay Theme Addons
        3. Disable all Plugins
        4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

        This often solves issues you might run into

        When you post:
        1. Post a link to where the problem is
        2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
        3. If the problem is difficult to explain, post screenshots / link to a video to explain it
        Online Users
        Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
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